Fengquan
February 18, 2026
The location is excellent, but the service was disappointing. A few issues worth noting:
1. Entrance Downlight
The entrance downlight automatically turns off after a few seconds. This becomes frustrating when trying to use the mirror, as the light repeatedly switches off and you have to walk toward the sensor each time to reactivate it.
2. Microwave Request
There is no microwave in the room. When we called to request one to heat up food (we were staying on Level 14), the staff asked us to go down to Level 7 (Lobby). After reaching the lobby, we were then told to follow them back up to Level 14 to use a staff lounge microwave. Since they already knew we were calling from Level 14, it would have made more sense to ask us to meet there directly.
3. Additional Toilet Paper Request
On the first day of our Seoul stay, my partner experienced food poisoning after having KBBQ nearby and had diarrhea and vomiting throughout the day. When we requested additional toilet paper, we were told to go down to the lobby to collect it ourselves. This will never happen in Japan.
4. Air Conditioning Issue
The ceiling air conditioning was not functioning. When we called to check, we were told it was no longer operational, and the initial suggestion was to open the window. However, the air quality index was around 300 at the time. A cooling fan was eventually offered, but the initial lack of awareness regarding the air quality was concerning.
Overall, while the location is very convenient, the service standards did not meet expectations.
Attached a picture of the air quality during our stay.
