This hotel made me lose faith in booking reviews. After reading a good portion of the comments that were more than positive and seeing the rating that exceeded 4/5, we decided to book a twin room in "this incredible hotel". Not everything is to be thrown away, so I will start with the positive aspects of the hotel which will be summarized very quickly: It is possible to drop off suitcases in advance, which we were able to do, and the manager is extremely kind and rather understanding. That's it. Now let's move on to the reasons that pushed us to stay only one night and ask for a refund (which was accepted without flinching): As indicated on booking, the room was small but functional but two problems remained: the first was the bathroom sink that leaked as soon as you opened it, flooding the bathroom floor. The second was the dull and unbearable noise of the airbus engine that could be heard all the time. For these two reasons we asked to change rooms. It is worth noting that the manager came up immediately as soon as he read our message to check on the problems mentioned. We appreciated the speed of action but it would have been better to warn us of his arrival since we were eating at that moment and it was 11pm. The gentleman came in, screwed a bolt on the sink and accepted our room change. Given the time, we offered to do the exchange the next day. Here comes the next day, the sink is leaking...but no matter, the manager came to see us to talk to us about the room change. Fortunately, he would have found an identical room located on the floor just below...if only... Rather than a similar room without noise, we found ourselves in a room worse than the first; smaller and dirtier. The walls were stained with some kind of liquid. We still had to complain about it and raise our voices for about ten minutes before going back to our original room and looking for a solution. We didn't want to stay there anymore, we had to find another hotel or airbnb to get out of this impasse. That's when the manager came back, accepted and agreed with us before offering us another larger room for 3 people. After quickly looking at the room in question, we accepted. The room hadn't been cleaned, so he suggested we wait until he could do it. 30/40 minutes later, the room was ready. "Ready"? No, hair in the bathroom quickly wet with the water jet, stained sheets with a sticky feel, faulty air conditioning. It was too much, we found an airbnb and went looking for the manager to ask for a refund. After a seasoned chase throughout the hotel we found him. In the end we paid for the night we spent and got a refund. Conclusion: don't believe the reviews. Thanks to the filthy people who
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