Amara Shanghai

The doormen were very polite, always helping with luggage upon arrival and departure. However, the facilities are a bit dated; it doesn't quite feel like a five-star hotel. The top half of the TV screen was dark and hadn't been repaired. Since we were just looking for a good night's rest in Shanghai before an early flight the next day, we didn't have too many demands, but the bedding wasn't very soft and felt a bit stiff. We wanted to relax in the room and order takeout, but it was inconvenient as there's no robot delivery service. You have to coordinate with the front desk to get your food delivered to your room, which creates a bit of mental pressure for guests, making you feel like you're bothering people.

Great service and clean. Everyone should come stay here! It's very new and doesn't have any strange smells. You can check in; the environment is beautiful. 🥰 The space is large and looks great, great, great, great! A perfect stay, haha!

Pros: 1. Good soundproofing on the 27th floor. 2. Cleanliness was not an issue. 3. A dedicated staff member brought my luggage to my door, and when I checked out, the manager proactively asked about my stay and feedback. 4. The 7th-floor gym provides wash basins, shower rooms, and hair dryers, which can still be used after check-out. Cons: 1. The front desk staff, July, had a very cold attitude, expression, and tone. It's the first time I've encountered such a sour face at a hotel. She abruptly cut me off before I even finished speaking. 2. The toilet flush was weak and lacked power, making it quite awkward for larger uses. 3. The windows couldn't be opened, making the room very damp, stuffy, and with a musty smell. Running the air conditioning didn't help. 4. The hairdryer was old, dirty, and as heavy as a small dumbbell. The most inconvenient part was the loose plug, which often disconnected from the socket while I was drying my hair. 5. Food delivery couldn't be brought upstairs; I had to go outside the hotel to the delivery locker to pick it up. 6. Several staff members were unprofessional and need more training: For example, the staff member who led me to the 7th floor didn't even know that the gym provided wash and shower facilities and even questioned me about where I heard that. And when she saw her colleague at the gym, she just stood there blankly instead of asking, so I had to carry my large suitcase in myself. / Another example: when I was checking in, a staff member standing nearby just watched someone cut in line without intervening, which was infuriating! / Also, when I told the luggage storage staff that I couldn't find my luggage tag, they didn't even ask for my room number or name. They just directly told me to choose which suitcase was mine – making me concerned about luggage security! What if my suitcase looked similar to someone else's and could be picked up so easily? Finally, I have to say that the overall experience of this stay was far from worth the price!

The hotel room smelled really bad, and the air conditioning was very dusty. If you or your children have sensitive rhinitis, definitely do not stay here. The toilet was very dirty. Even after the staff did a second cleaning, the sink was still dirty and not properly cleaned. A terrible experience. The hotel didn't have alcohol wipes, so I bought some myself, but even then I couldn't get the toilet clean.

Excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent.

Came back to find my door locked like this! I was in a hurry to get back to my room, change, and go out, so I rushed downstairs to find a staff member. At first, a male staff member helped me, but he was very impatient and had a terrible attitude! I kept emphasizing that I was staying there alone, so how could this happen? The male staff member just said, "No one will enter your room. I've contacted engineering for you, go on up." I was in a hurry at the time, so I didn't argue and rushed back up. It turned out that the engineering team said it was because I accidentally snagged something when I left. I said, "If it was my fault, and I didn't clean up when I left, and it was because I snagged something, how did the cleaning lady get in?" Then the engineering team changed their story and said it might have been the cleaning lady who accidentally did it. Next, I went to the front desk to get an explanation, but the lady at the front desk just kept apologizing and offered no real explanation! I won't be coming back next time!

Extremely satisfied! The hotel had a lovely, subtle scent upon entering, and the staff were very welcoming. The location is quite convenient, with many delicious local eateries nearby. I'll definitely stay here again.