I spontaneously decided to visit Shanghai, and by 11 PM, I still hadn't booked a hotel. So I just picked one randomly. I saw that the windowless rooms had a significant discount, so I booked one, planning to just make do for a night.
Turns out, it was completely uninhabitable. The space was extremely cramped, and there was no basic mechanical ventilation. The air conditioning was a central system, so I couldn't control it myself. The AC panel was just for show; I couldn't adjust the cooling, heating, or ventilation modes at all. There were no vents whatsoever in the entire tiny space! I felt suffocated as soon as I entered. And there was hardly any phone signal!
According to regulations for public place hygiene management, hotels and other public spaces must maintain air circulation, and indoor air quality must meet national health standards. This violates the 'Public Place Health Management Regulations' regarding air and lighting requirements. The 'Specifications for Dormitory and Hotel Building Projects' (GB55025-2022) explicitly states that guest rooms should have natural light and natural ventilation.
When I called the front desk, the customer service representative lacked even basic common sense and professionalism. I told her that windowless rooms should have a fresh air system or adjustable AC ventilation. She replied that she didn't know what a fresh air system was. When I emphasized that this room lacked basic ventilation and could easily lead to suffocation, posing a safety risk, and asked if the hotel would take responsibility for any safety consequences, she just stayed silent! The only solutions offered were to switch to another windowless room of the same type, or pay an extra fee for a room with a window. After multiple communications, this was still their only response. Out of necessity, we had no choice but to pay the difference to switch to a room with a window (luckily, the platform intervened and provided a subsidy).
The entire handling process was very unpleasant, and the hotel's service was extremely poor. If it hadn't been 11 PM, I would have definitely just switched hotels.
I want to reiterate: their windowless rooms are truly uninhabitable. There's no mechanical ventilation whatsoever, posing a safety hazard. Even in the room with a window, the sink had untreated mold stains.
I will also be reporting the issues with this hotel to various departments in Shanghai. This was the worst hotel stay experience of my life, without a doubt.
Original TextTranslation provided by Google