To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(631)
Positive reviews(604)
Reviews with photos/video(151)
Classy environment(57)
Quiet & comfortable(36)
Friendly front desk staff(32)
Tasty food(26)
Large rooms(24)
Secluded lake view(18)
Convenient parking(16)
Perfect for kids(13)
Negative reviews(27)
Kelv007
Superior Queen Room
Stayed in Dec 2024
Business travellers
42 review
4.5/5
Great
Posted on Jan 16, 2025
There is a holiday inn just beside Wanda plaza in Jin Shan which will be much better choice if you want to have the convenience of having a bite
Response from Property: Dear guest, thank you for choosing Crowne Plaza Shanghai Jinshan and taking the time to post a detailed review by sharing your recent stay experience. holiday inn just beside Wanda plaza in Jin Shan Same as our hotel,All of them are hotels under the InterContinental,There is no comparison between the two,There is a cinema around the hotel,We look forward to welcoming you back on your next visit to Shanghai again. We look forward to welcome you back in the future to stay in our hotel. -GM Kevin Yu
LAKSHMI PRASAD
Superior 2-bed Room City View
Stayed in Feb 2023
Business travellers
5 review
4.7/5
Amazing
Posted on Mar 6, 2023
Thought little overpriced. This is the best hotel in the vicinity. Close to scenic lake view. Cleanliness is good. The English speaking front desk staff are amazingly helpful.
Response from Property: Dear guest, thank you for choosing Holiday Inn Shanghai Jinshan and taking the time to post a detailed review by sharing your recent stay experience. We are very glad to know that our service made your visit enjoyable.We look forward to welcome you back in the future to stay in our hotel. —— GM yu
Guest User
Superior 2-bed Room City View
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Stayed at the hotel on New Year's Eve. The room was clean and comfortable, with a wide view. The breakfast was a bit disappointing and cold. I hope it can be improved.
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店並花費寶貴時間進行點評,我們很高興的得知您對我們酒店整體都感到滿意,關於您提到的早餐問題,我們希望您能為此提出意見,我們會反饋給相關部門,會做出針對性的修改,很期待您的反饋,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店—酒店總經理Kevin 俞
Guest User
Superior Queen Room
Stayed in Nov 2024
Travel with friends
60 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Very nice hotel, the surrounding environment is very good, and the breakfast is very rich. I like it very much and will continue to come next time. I will also recommend it to my friends. It is really good
Original TextTranslated by Google
Response from Property: Dear user, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! We look forward to your continued stay at Crowne Plaza Shanghai Jinshan in the near future! - Hotel General Manager Kevin Yu
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
The room is nice, clean and tidy. The Christmas atmosphere is strong. There are small wontons for breakfast, and the soup base is very good. Convenient parking, I will book it next time
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店並給予我們評價,我們很高興您對我們酒店的裝飾以及自助早餐都感到滿意,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!我們也將繼續為您提供優質的服務,創造美好的回憶!-酒店總經理 Kevin 俞
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The hotel's appearance is unique, magnificent and elegant. As you enter the lobby, you will be greeted by a luxurious and warm atmosphere. The warm reception of the staff is refreshing, and their friendly smiles and professional service attitude have left a deep impression on me from the beginning.
The room is spacious and bright, and the layout is exquisite and elegant. Every corner is spotless, and the bed is soft and comfortable, as if you are in the clouds. The facilities in the room are not only complete but also of high quality.
The hotel's catering is unique. The breakfast is rich and varied, with fresh fruits, exquisite pastries, and steaming porridge to meet the needs of various tastes. The dishes in the Chinese restaurant are delicious and the authentic flavor is memorable. The atmosphere of the Western restaurant is romantic and elegant, and the food and environment complement each other.
The leisure facilities are also very complete. The gym has advanced equipment and the swimming pool has clear water. It is a great enjoyment to be able to relax here after a busy day.
Throughout the stay, the hotel's service has always been meticulous. Whether it is the patient answers at the front desk or the timely response of the room service, people feel real care.
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店,同時也感謝您在閑暇之餘給予我們點評,很高興您對我們酒店整體都得到您的肯定和讚許,我們倍感榮幸,希望我們的貼心服務能讓每一位客人有賓至如歸的體驗!我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
Guest User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Everything is good, the room is clean and tidy, the service staff is warm and polite, and the Jinshui Lake is just outside, with beautiful scenery and fresh air!
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店,很高興您對我們酒店感到滿意,同時也感謝您在閑暇之餘給予我們點評,能得到您的肯定和讚許,我們倍感榮幸,希望我們的貼心服務能讓每一位客人有賓至如歸的體驗!我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
Bulanpudundaofuyoude
Superior Queen Room
Stayed in Oct 2024
Business travellers
16 review
3.7/5
Posted on Nov 26, 2024
This is an older hotel with all facilities, but it is considered good in Jinshan. There is nothing else to say. I often stay in this hotel when I travel on business.
Original TextTranslated by Google
Response from Property: 尊敬的用户,感謝您入住酒店並花費寶貴時間點評,很高興您對我們酒店給予的評價,我們也將繼續為您提供優質的服務,創造美好的回憶!-酒店總經理 Kevin 俞
Guest User
2-bed Room With Lake View
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 7, 2024
My child has an exam recently, so I booked a hotel to make it easier for him to review. The view outside the window is great and the environment is quite quiet.
Original TextTranslated by Google
Response from Property: 尊敬的用户,感謝您入住酒店並花費寶貴時間點評,酒店緊鄰金水湖畔,適合飯後休閑散步觀望風景,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
Guest User
Superior 2-bed Room City View
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Everything is very good. They even upgraded our room type. Especially the restaurant. They gave us a 100 yuan voucher. The food was so good. The set meal was like a free meal. The service attitude of the lady at the front desk was also very good~
Original TextTranslated by Google
Response from Property: 尊敬的用户,感謝您入住酒店並花費寶貴時間點評,很高興您在此次旅行中得到了愉悦的體驗,我們很高興您對我們酒店的前台員工服務態度感到滿意,酒店緊鄰金水湖畔,適合飯後休閑散步觀望風景,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
Guest User
Superior 2-bed Room City View
Stayed in Sep 2024
Family
3 review
3.7/5
Posted on Oct 6, 2024
Four stars at most
Advantages: very quiet, large room, convenient parking, ok hygiene
Disadvantages: few breakfast options, no children's playground, remote location, not enthusiastic service attitude
Original TextTranslated by Google
Response from Property: 尊敬的用户,感謝您入住酒店並花費寶貴時間點評,關於您提到的前台服務態度的問題,很抱歉影響了您的入住體驗,我們會反饋給前台部,會對員工進行鍼對性的培訓避免此次事件的再次發生,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!我們也將繼續為您提供優質的服務,創造美好的回憶!-酒店總經理 Kevin 俞
COCOling
Superior Queen Room
Stayed in Sep 2024
Couples
42 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The location is very good. There is Jinshui Lake outside the window. The scenery is amazing. The breakfast is rich and varied and tastes good. The room is very spacious and there is a swimming pool.
Original TextTranslated by Google
Response from Property: 尊敬的用户,感謝您入住酒店並花費寶貴時間點評,很高興您在此次旅行中得到了愉悦的體驗,我們很高興您對我們酒店整體感到滿意,酒店緊鄰金水湖畔,適合飯後休閑散步觀望風景,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
Guest User
Superior 2-bed Room City View
Stayed in Sep 2024
Family
7 review
4.0/5
Very Good
Posted on Oct 10, 2024
A must-stay for watching fireworks on National Day. It's a 20-minute drive from Jinshan City Beach and the nearest high-end hotel. The hotel is generally good, the breakfast is child-friendly, and there is a park next to it.
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店並給予我們評價,酒店位於競衡八八廣場內,有大魯閣娛樂中心及電影院,家庭,親子出遊我們非常推薦,可以在閑暇之餘前往體驗杜比巨幕影廳和各種娛樂設施項目,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
Meimeidadadezai
Superior 2-bed Room City View
Stayed in Sep 2024
Family
3 review
4.8/5
Amazing
Posted on Oct 4, 2024
Hotels that don't raise prices during the National Day holiday are worth checking out. I stayed in a double room on the 15th floor. The weather was good and I could see the sunrise while lying in bed! Perfect! The hotel facilities are very new, but there is no bathtub in the room. Opposite the hotel is a lawn where you can camp.
Special item: 100 yuan dining voucher: used in the hotel restaurant, 258 yuan for two adults and two children! The actual payment is 158 yuan. It's too affordable! The hotel is relatively remote, but it can be ignored if you drive. The service at the front desk can be improved, and more smiles will be better!
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店並給予我們評價,很高興您對我們酒店客房和餐飲都感到滿意,關於您提到的前台服務的問題,我們會反饋給前廳部,會對員工進行鍼對性的培訓,感謝您的寶貴建議,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞
honee
Superior Queen Room
Stayed in Sep 2024
Family
36 review
4.7/5
Amazing
Posted on Oct 3, 2024
The lake view room has a very good view. It is surrounded by Jinshui Lake, with beautiful scenery and fresh air. It is suitable for families to come together and take children out. The hotel has a swimming pool, but unfortunately there is no sauna.
Original TextTranslated by Google
Response from Property: 尊敬的用户,非常感謝您入住上海金山皇冠假日酒店並給予我們評價,很高興您對我們酒店客房和周邊環境都感到滿意,酒店位於競衡八八廣場內,有大魯閣娛樂中心及電影院,可以在閑暇之餘前往體驗杜比巨幕影廳和各種娛樂設施項目,我們期待您在不久的將來繼續入住上海金山皇冠假日酒店!-酒店總經理 Kevin 俞