The hotel is located around 4 km from the end station of line 2 (East Xujing) at the NECC. When arrived, there were flies in the bathroom and the breakfast was not really nice. The hot dishes were cold, as the equipment was broken, so was the coffee machine. All is self-service. During breakfast they come with a trolley full of dirty dishes to the table to clean. The supervisor is just pushing the staff, but not doing anything to reset the tables for the next customer. After mentioning the issues to Trip.com and the hotel, the FO manager Bob had a good service recovery and upgraded my room. The rest of the stay was without any incidents.