Holiday Inn Nancheng (Shanghai Xiupu Road Kangqiao Subway Station)

I am requesting a full refund as though this is a very budget hotel it is still not worth the amount spent, firstly difficult to get to and unless you undesrtand chinese then you maybe able to get there easier, after spending a couple of hours at the airport asking around on how to get there I was finally forced to cash out from an ATM so I can pay a taxi to drive me there which is unfortunatley metered so I ended up spending close to the amount already spent on booking this room. Staff there spoke no english so even when i called up to ask on best method of transportation they were not able to help me. Checking is was easy but communication was still limmited, I was pointed in the direction of the elevator and left to find the room on my own, when i got to the floor I looked around untill one of the staff saw that i was lost then decided to help me find the room. Trying to connect to wifi requires that you enter a mobile number and even though I had a local number purchased at the airport I had no signal to the room and was unable to complete the login to use the wifi, I then returned to the lobby to inform the front desk staff and was informed that even her mobile recieves no signal that but her auntie would come up to my room and help me connect in which she did roughly an hour later. Televison in the room only has local chanels availabe so not very entertaining for foreigners and so you must rely on the interenet which is still very limited. Using the shower I found that only the hand held shower head is the only one working as the larger rainfall head was not working. Toilet paper was only half rolls not sure why and one tiny used soap was left at the sink, I later found that room was not very clean with stains allover the walls and spiderwebs near desk legs and one light bulb inside bathroom kept flickering. I also suspect that towels were not fresh as a hair was found on one and bed sheets smelt like smoke. Also an injury hazard with a screw penetrating through desk leg. Photos of the room were very misleading, shame on you trip.com very disapointed. I have attched my own photos of my experience. Please refund.

Love the service!! From the time we arrived until the time we left. There are also many restaurants around, 24-hour convenience store and also the subway station is 15 minutes away from the hotel. Will book again!

Good room with free laundry facilities on same floor. Surrounded by restaurants and a fun KTV bar. Supermarket also next door.

Our hotel is quite big. The matress is comfortable - not too soft, not too hard. We stayed for 4 nights and they cleaned everyday. The staff were helpful especially when we asked them to book us a Didi Taxi..