No. 1, Lane 340, Zhuying Road, Qingpu District, Shanghai, ChinaView hotel details
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Guest Reviews of Pullman Shanghai Qingpu Excellence
9.5/10
Outstanding
2340 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(2340)
Positive reviews(2303)
Reviews with photos/video(341)
Friendly front desk staff(204)
Classy environment(181)
Delicious breakfast(161)
Clean pool(54)
Great swimming pool(54)
Perfect for business trips(49)
Luxurious(15)
Has facilities for children(11)
Negative reviews(37)
Bujidefengaiziyou
Superior Double Room
Stayed in Feb 2026
Couple
10 reviews
10/10
Outstanding
Posted on Apr 26, 2026
The hotel has a quiet and peaceful environment with lush greenery and refreshing air. The staff are gentle, polite, and provide meticulous service, making for a comfortable and pleasant stay. The overall style is upscale and cozy. I will definitely be back again.
Original textTranslated by Google
Response from Property: 尊敬的賓客, 十分感激您對上海卓越鉑爾曼大酒店入住體驗的認可! 很榮幸能為您的出行帶來美好時光,您的讚賞給予我們很大的鼓舞,更是我們進步的動力。鉑爾曼心藝家們會繼續保持熱忱,持續不斷的為客人提供高品質服務,熱切的期待您的再次光臨。
Guest User
Executive Queen Room
Stayed in Feb 2026
Business traveler
9 reviews
10/10
Outstanding
Posted on Mar 15, 2026
I have stayed in this hotel a number of times. The room is clean, breakfast is fantastic with many varieties.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Shanghai Qingpu Excellence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again very soon.
Phang Zhigang
Executive Queen Room
Stayed in Feb 2026
Solo traveler
5 reviews
10/10
Outstanding
Posted on Mar 14, 2026
Excellent hotel with spacious and comfortable furniture and facilities. Convenient stores and eateries are nearby so no worries for food and groceries options.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Shanghai Qingpu Excellence.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again very soon.
Guest User
Superior Room (2 beds)
Stayed in Jan 2026
Family
2 reviews
10/10
Outstanding
Posted on Feb 21, 2026
Upon check-in, the front desk saw we had elderly and children with us, and even upgraded our room for free! The room had everything we needed, and the most pleasant surprise was a yoga mat. As someone who regularly practices yoga and stands Qigong postures, this was incredibly thoughtful – I loved it! 😍 The hotel also has a swimming pool and a gym. Since it was a last-minute stay during the winter break, I didn't bring my swimming gear, so I couldn't try out the pool. Guess I'll have to save that for next time!
Original textTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的入住體驗,您的滿意和肯定將會成為我們不斷提高服務質量的源源動力。我們會繼續努力時刻準備着您隨時回來。
8167niepan
Deluxe Family Room
Stayed in Jan 2026
Family
16 reviews
10/10
Outstanding
Posted on Feb 5, 2026
Excellent! Great breakfast, pleasant environment, good service, and it put me in a great mood! 👍
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your support and recognition of the hotel. Everything we do is aimed at providing every guest with a unique stay experience. Your satisfaction and affirmation will be the driving force for us to continuously improve our service quality. We will continue to work hard and be ready for your return at any time.
Ling^_^
Superior Room (2 beds)
Stayed in Nov 2025
Business traveler
171 reviews
10/10
Outstanding
Posted on Dec 30, 2025
Nancy was great, and I have to praise the service here! From the front desk to the cleaning staff, everyone was incredibly polite. When we needed something delivered to the room, it arrived within minutes – super efficient. The attention to detail was excellent, making for a very comfortable stay.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your support and recognition of the hotel. Everything we do is aimed at providing every guest with a unique stay experience. Your satisfaction and affirmation will be the driving force for us to continuously improve our service quality. We will continue to work hard and be ready for your return at any time.
Keri Lee
Superior Double Room
Stayed in Nov 2025
Business traveler
3 reviews
10/10
Outstanding
Posted on Dec 21, 2025
Execellent hotel for business trip. Clean and spacious room, good breakfast, will stay here again in the next trip.
Response from Property: 尊敬的客人, 十分感激您對上海卓越鉑爾曼大酒店入住體驗的認可! 很榮幸能為您的出行帶來美好時光,您的讚賞給予我們很大的鼓舞,更是我們進步的動力。鉑爾曼心藝家們會繼續保持熱忱,持續不斷的為客人提供高品質服務,熱切的期待您的再次光臨。
Heminmin
Superior Double Room
Stayed in Nov 2025
Business traveler
16 reviews
10/10
Outstanding
Posted on Dec 4, 2025
Finding this east-facing room in a cooling Shanghai was absolutely amazing! I stayed for three days this time, and had breakfast, lunch, and dinner at the hotel restaurant. The ambiance, the food, and the room service were all fantastic! The breakfast spread was also incredibly rich. I'll definitely be back next time!
Original textTranslated by Google
6/8
Response from Property: Dear Guest, We are deeply grateful for your positive feedback on your stay at the Pullman Shanghai Grand Hotel! It is an honor to have made your trip memorable, and your praise is a great encouragement and motivation for us to improve. The Pullman team will continue to provide high-quality service with unwavering enthusiasm, and we eagerly look forward to your next visit.
Yaoyao527
Superior Double Room
Stayed in Oct 2025
Solo traveler
11 reviews
10/10
Outstanding
Posted on Feb 11, 2026
Nancy - qiqi was very welcoming.
Service: Good
Facilities: OK
Cleanliness: Good
Ambiance: Pretty good
Service: Very good
Service: I stay here often.
Original textTranslated by Google
Response from Property: 尊敬的賓客, 十分感激您對上海卓越鉑爾曼大酒店入住體驗的認可! 很榮幸能為您的出行帶來美好時光,您的讚賞給予我們很大的鼓舞,更是我們進步的動力。鉑爾曼心藝家們會繼續保持熱忱,持續不斷的為客人提供高品質服務,熱切的期待您的再次光臨。
Guest User
Deluxe 2-bed Room
Stayed in Apr 2026
Family
8 reviews
8.0/10
Very good
Posted on May 4, 2026
The room was decent, and the price was very reasonable for the May Day holiday. It would have been a great experience if they hadn't blocked off a section of the parking lot, preventing electric vehicle charging. It was strange that they blocked off an area, maybe for celebrity transfers? There were security guards and fans, and I don't know who it was for, but they completely blocked off all the EV charging spots. What did hotel guests do to deserve that? I was already exhausted after a day of hiking, and couldn't even charge my car. The solution they offered was to tell us to go charge somewhere else.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的督促,才能使我們不斷進步。從您的點評中,我們很遺憾的看到此次入住未能完全達到您的期望,給您帶來的不便我們表示歉意。您反饋的停車場體驗相關部門已知曉,相信未來我們的同事在處理此類問題上將會更加全面和細緻,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!
Guest User
Superior Double Room
Stayed in Apr 2026
Family
6 reviews
10/10
Outstanding
Posted on May 3, 2026
I booked a deluxe room, and the hotel upgraded me to an executive room for free, though I was told I couldn't access the executive lounge. The view from the 22nd floor was great. Breakfast was quite varied, and there were high chairs, which was convenient for solo travelers. During the May Day holiday, breakfast was served until 11 AM, which was very considerate for tourists.
Original textTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的入住體驗,您的滿意和肯定將會成為我們不斷提高服務質量的源源動力。我們會繼續努力時刻準備着您隨時回來。
Mgwd
Superior Double Room
Stayed in Feb 2026
Traveling with friends
5 reviews
10/10
Outstanding
Posted on Mar 25, 2026
Not bad at all!
Original textTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的入住體驗,您的滿意和肯定將會成為我們不斷提高服務質量的源源動力。我們會繼續努力時刻準備着您隨時回來。
Anonymous User
Superior Double Room
Stayed in Nov 2025
Business traveler
6 reviews
10/10
Outstanding
Posted on Dec 8, 2025
Very good Hotel to you.
Good Foods Quality.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Shanghai Qingpu Excellence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again very soon. Sincerely,
Harald1
Deluxe Queen Room
Stayed in Feb 2026
Business traveler
14 reviews
10/10
Outstanding
Posted on May 5, 2026
good as usual and the steakhouse in the 1F has new staff with delicious food. The breakfast is large and everybody can find something...
Response from Property: Dear GuestWe highly appreciate your comments regarding your stay at the Pullman Shanghai Qingpu Excellence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Guest User
Superior Room (2 beds)
Stayed in Mar 2026
Family
4 reviews
8.5/10
Very good
Posted on Apr 13, 2026
location is remote
but the room is very clean and the buffet breakfast choices are great