I booked the hotel to spend the New Year’s Eve. We arrived there at 12:00 am to make check in because it’s normal in China to make early check in. The reception attendant said that the room was not ready, we needed to wait until 14:00. Ok, we came back at 14:10. Waited in a long line to make check in. In the end the receptionist said that the room was still not ready, asked us to wait more 30 minutes. At 15:00 we were able to enter the room. Seems like the reason for this problem was over booking, but the hotel is a 5 star hotel, I expected a better treatment. They didn’t offer anything to apologize. Apart of it, the room is good, nice view.