Crowne Plaza Shanghai Nanjing Road

Very good sevices everythings was absolutely splendid particularly the front desk staff member iris zheng who was excellent helpful and provided us with assistance come back again thank you.

Great location just near Najing Road, which is great for shopping, walking and eating. When we arrived, our rooms were not yet ready, even we arrived long after check-in time. However, Iris was kind to upgrade our room and inform us through WeChat when the rooms were ready for us to go in.

The place is beautiful and very clean, close to all the services in the area, and the receptionist, Iris, was very helpful and kind

My recent stay at this hotel was nothing short of perfection. From the moment we arrived, every detail was meticulously cared for, but two individuals truly made our stay exceptional: Starry at the front desk and the wonderful lady who cleaned our room on the 12th floor. 5-Star Service from Amazing Staff: A special shout-out is necessary for Starry. Her warm welcome set the tone for our entire trip. She was incredibly knowledgeable, offered brilliant local recommendations, and had a solution for every question we had. Her positive and professional energy is a true asset to the hotel. Equally fantastic was; the housekeeping lady on the 12th floor. Our room was always immaculate, but she went above and beyond, arranging our personal items with care and leaving everything spotless. We unfortunately didn't catch her name, but her attention to detail and hard work did not go unnoticed. Please pass on our thanks to her! Beautiful and Comfortable Rooms: The rooms are just as lovely as the pictures suggest – they are very nice, pretty, and thoughtfully designed. It was a serene and comfortable haven to return to after a long day of exploring. Everything was modern, clean, and functioned perfectly. Prime Location: The location is unbeatable! Being right in the center of everything made exploring the city a breeze. We tried all the transport options: the metro is just a short walk away, we used the city's cycling rentals which were very convenient, and online taxis were always just minutes away. You truly cannot beat this hub for getting around. We fell in love with this hotel and will definitely be returning on our next visit. A heartfelt thank you to the entire team for such a memorable experience.

There was some shortfall in the state of the room that needs looking into eg toilet seat cover missing rubber stopper, toilet lights hanging from ceiling (see pictures). Further, the staff at breakfast should be more attentive to patrons rather that talking among themselves and show positive welcoming attitudes rather than "do not trouble me please" postures. Location is very good at Nanjing Pedestrian Street and walking distance to the Bund and Metro stations.

Pros: - room is clean, spacious - location is great. Right along nanjing road. Walkable to the bund. - staff allowed us to early check in - concierge 礼宾部 available beside front desk that allows receipt of parcel delivery. Do email hotel for exact address. I ordered taobao stuff and sent to hotel concierge. Just need to provide order number and last 4 digit of my mobile to pick up my parcels. - locker available for food delivery - requested and got a room upgrade - allowed dabao of hotel breakfast as we checked out early, missing bfast buffet Cons: - air con seem to be centrally controlled. Was a bit warm and stuffy in the day. Staff said we can open windows for cooler air. - front desk staff were efficient but weren't very friendly. Didn't have eye contact and were glued to their computer screens when responding to our queries, not one staff but several staff on multiple occasions - no robot for sending delivery to rooms. Something that our little kids looked forward to and experienced in other hotels. - more pricey because of its location. Local driver suggest staying 4-5km outside central area to save on accoms and cab around.