Hyatt On The Bund Shanghai

Our stay at the hotel was excellent. The room had a breathtaking view of the Bund and the 'three-piece suite' (Oriental Pearl Tower, Jin Mao Tower, and Shanghai World Financial Center). The food at the Executive Lounge on the 3rd floor of the East Building was also delicious. Breakfast, afternoon tea, and dinner were all very good. Rosten provided excellent service, and the butler, Lorna, whom he arranged for us, was exceptional. She called us in advance to confirm our room preferences and helped us secure a room. She even upgraded us to an Executive Lounge room type. Upon arrival, she helped us coordinate our room, and when we found the TV couldn't screen mirror, she brought us an extra mirroring device. She truly paid attention to our needs and helped us resolve issues. However, the service was a bit hit-or-miss. The front desk staff who checked us in not only failed to assign us the room that the butler had secured for us but also disregarded our request for a Pearl Tower view, assigning us a room in the East Building with a Bund view. Then, she self-importantly declared, "Please trust my taste." But a service person's taste should not outweigh a customer's needs. This front desk staff member might lack the most basic respect for customer requirements. Fortunately, after some coordination, we were able to switch to a room that met our needs, and the rest of our stay was very pleasant.

The hotel service was excellent. Lorna was incredibly helpful and thoughtful, arranging my room in advance and taking great care of us during our stay. The room had beautiful views, and it was clean and tidy, being on a high floor. Overall, a fantastic experience, and I'd definitely choose to stay here again if I have the chance.

The room was clean and tidy, and the toiletries tray and tissue box were thoughtfully designed. The drinking glasses felt high-quality and luxurious. It's close to the North Bund, offering a great view of the Oriental Pearl Tower and the 'three-piece suit' skyline. It's also very convenient for a run.

Traveling with a child, the service was really nice. The front desk manager quickly resolved an issue we had. We were upgraded to a river view room. The gym equipment is great, and the spa has long opening hours, so I could relax even after the kids were asleep. Will definitely choose this hotel again next time.

The room offers direct views of the Bund and the Lujiazui skyline, making its location truly outstanding! While close to the Bund, it's also quiet despite being in a bustling area, and transportation is convenient. The room itself is very comfortable, the bedding is great to sleep on, the space is generous, and it smells pleasant! I'll definitely come back next time.

The hotel boasts a prime location right by the Bund, making it incredibly convenient to get to both the Bund and Nanjing Road. Getting around is easy too, with Lujiazui just across the river and the ferry terminal not far away. The only downside was that check-in took a bit long, and the room's facilities and service weren't particularly outstanding. If you're looking for Bund river views, it's a good option, but there's definitely room for improvement in the overall service.