Renaissance Shanghai Pudong Hotel

The room was fantastic, I was given a corner room which was surprisingly spacious and stylish. The breakfast and dinner buffets were excellent, very satisfying, and the location was great too. The pool water was crystal clear, and seeing the sky made me feel wonderful. The changing rooms were very comfortable. The concierge service was also excellent, making me feel right at home.

This is a really great hotel! The gym is nice, and they also have a sauna and a swimming pool. The breakfast is excellent too. Plus, CIC I was incredibly thoughtful and provided wonderful service, always there when you needed them. Truly fantastic!

The room was clean and tidy, and the service was excellent. It's very convenient to get to the Shanghai Museum and Shanghai Science and Technology Museum, either by walking or taking a taxi. The breakfast buffet offered a rich variety of dishes. They even give out Shanghai tourist vouchers now, which makes it incredibly good value for money!

Staying here during the Chinese New Year holiday was a mixed bag, truly a 'two extremes' experience. To summarize: if we only consider the facilities, breakfast, and price, it was an unexpectedly high-value trip. However, an incident during check-in dampened the joy quite a bit. Undoubtedly, the hotel's strong points shine. The price during Chinese New Year was incredibly competitive, a real 'hidden gem' deal. Even better, breakfast was included and offered a generous selection. The room was clean and comfortable, the bedding soft, and the floor-to-ceiling window provided a sweeping view of Pudong's cityscapes – perfectly suited as a stopover during travel. However, the 'room viewing' process during check-in exposed a lapse in service procedures. When I requested to see the room types, the front desk staff initially misled me, saying all room types were full. It was only after a colleague reminded them that they changed their story. What was even more startling was that the 'room to view' the concierge led me to was actually still occupied – chargers lying around, clothes scattered, lights on, clearly looking like the guest had just stepped out. The concierge had to apologize and go downstairs to get a new room card, and after some hassle, finally showed me a genuinely vacant room. Such chaotic operations not only revealed a communication breakdown internally but also made me question the concept of 'professional service.' Thankfully, the rest of my stay was smooth with no further issues. I just hope the hotel takes this 'small incident' seriously, as it points to a larger problem: no matter how great the value for money or how bountiful the breakfast, if the fundamental service lacks rigor, guests' experience will ultimately falter at the most crucial point.

First and foremost, I'd like to commend Baird for their excellent and attentive service, which made us feel right at home. We were given a spacious corner room, and the breakfast spread was fantastic. The hotel's location is superb, within 1km of the Shanghai Museum and the Science and Technology Museum. With Metro Lines 2 and 9 nearby, it was incredibly convenient to get to Lujiazui and Puxi. Our family had a wonderful time on our Shanghai trip! 😁

The room was clean and hygienic, and the lounge service was warm and attentive. A special shout-out to Nancy from the executive lounge for her excellent service! 👍