Guest Reviews of Golden Tulip New Asia Hotel,The Bund Shanghai
9.4/10
Outstanding
2220 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.3
Cleanliness9.4
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Well designed(95)
Loved the view(86)
Friendly front desk staff(78)
Well decorated(75)
Perfect for business trips(47)
Negative reviews(79)
Archie Yao
Suite With Kids
Stayed in Oct 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Nov 18, 2025
I recently stayed at Golden Tulip Hotel The Bund, and I’m genuinely glad I chose this place. For me, this hotel is one of the best value-for-money stays near the Bund.
Location-wise, it’s hard to beat. The hotel is just a short walk to the Bund, and the nearest metro station is close by, which made getting around Shanghai incredibly easy. I loved how convenient it was — whether I wanted to explore tourist spots, grab food, or just enjoy a night walk by the river, everything felt nearby.
The room was clean, modern, and surprisingly spacious for the price. The bed was comfortable, the bathroom felt newly renovated, and overall the space had a nice, updated feel. It honestly exceeded my expectations in terms of comfort.
Another thing I appreciated was the service. The staff were friendly and helpful throughout my stay. Even with the occasional language barrier, they always tried their best to assist.
For the price I paid and the area it’s in, I would say this hotel is absolutely worth it. If you’re looking for a place near the Bund that doesn’t break the bank but still gives you comfort, convenience, and a great base for exploring the city, Golden Tulip The Bund is a solid choice.
I’d definitely stay here again.
Response from Property: Dear Guest: First of all, thank you very much for choosing to stay at Golden Tulip Hotel The Bund and taking the time to share your experience with us! We are truly delighted to hear that you were satisfied with our location, room comfort, and service. It warms our hearts like receiving praise from a friend! Indeed, our location is one of the hotel's highlights, just a short walk from the Bund and with the subway station nearby, making it very convenient for exploring Shanghai or enjoying a night out. We are especially pleased to hear that you found the room spacious, the facilities modern, and the bed comfortable. We have always aimed to provide our guests with a warm and comfortable "home away from home," and your feedback makes us feel that our efforts have not been in vain! Regarding service, we always adhere to the philosophy of "treating every guest with care." Although there may occasionally be minor language barriers, our team will do their utmost to communicate and assist. You
Eveline1978
Family Suite
Stayed in Oct 2025
Family
2 review
9.0/10
Great
Posted on Nov 14, 2025
A great hotel. We stayed here for 4 nights and they upgraded our room with a view. The concierge,the doorman and the cleaners all of them were so nice and always smiling. The room is big. Breakfast not too bad. But i found the location is not that close to Nanjing Rd.
Response from Property: Dear customer, your comment is like a warm beam of light, illuminating the path of our service. Just as in "The Little Prince", it is said, "What makes the desert beautiful is that somewhere it hides a well." Your praise is the "well" hidden in our hotel, making our efforts meaningful and precious. Thank you for your recognition and we look forward to serving you again!
Dope_
Superior King
Stayed in Oct 2025
Couple
1 review
9.0/10
Great
Posted on Nov 7, 2025
Room are spacious and clean. Walking Distance To the bund and photo spot. Walkable to shopping district Nanjing Road (E). Across the street have a landmark plaza have plenty of restaurants. Highly recommend !
Response from Property: Dear Guest, We are thrilled to read your review! We always strive to provide spacious and clean rooms for our guests, and hearing your recognition of our rooms has brought a great sense of achievement to our team! The location you mentioned is truly our pride! Just a short walk to the Bund, photo spots, and the Nanjing East Road shopping area, it's a one-stop destination for dining, entertainment, and shopping—so convenient! The landmark square across the street is packed with so many delicious foods, it's hard not to want to try every single one! Your recommendation is the best encouragement for us! We hope that on your next visit to Shanghai, you will choose us again. We will continue to work hard to provide you with an even more perfect stay! Looking forward to seeing you again! Wishing you a pleasant life and smooth travels!
Guest User
Family Suite
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Nov 11, 2025
super, super and super ! never regret to stay in this hotel. location is super, surrounded with a lot restaurant and shops. View especially at night is fantastic. plus hotelnis kind enough to out us at 8th flr which can directly view the oriental pearl tv tower and is super beautiful at night.
The hotel service is good as well.
Was staying for 3 nights and is super enjoyable and unforgettable.
Highly recommended.
Response from Property: Dear Guest, Reading your review has brought me immense joy! I am truly grateful for your enthusiastic sharing and delighted to hear that you had such a wonderful time at our hotel! The night view and the perspective of the Oriental Pearl Tower you mentioned are indeed one of the "treasures" of our hotel! We are honored to have arranged a room on the 8th floor for you, allowing you to enjoy such a fantastic view! Moreover, your recognition of the surrounding environment and our services is a great encouragement to us! We will continue to maintain this level of care and hope that when you return to Shanghai in the future, you will choose us again, so we can bring you more unforgettable experiences! Thank you once again for your recommendation, and I wish you every day to be as wonderful and full of surprises as it was during your stay at our hotel! Looking forward to meeting you again!
Mohamad Islahuddin
Superior King
Stayed in Oct 2025
Couple
5 review
10/10
Outstanding
Posted on Dec 1, 2025
Good hospitality! Will be coming again in the future trips
Response from Property: Dear Guest: We are absolutely thrilled to read your review! It is our greatest honor to have provided you with a delightful stay experience. Your words of "Good hospitality" have energized our entire team! We look forward to serving you again on your next trip—be sure to share your new adventures with us then!
Guest User
Specialty Suite
Stayed in Oct 2025
Business traveler
2 review
4.5/10
Posted on Dec 1, 2025
- Very poor reception service: no English-speaking staff at reception (check-in/check-out), requests and personal circumstances not taken into account
- Very poor value for money
Response from Property: Dear Guest: Thank you for taking the time to share your stay experience with us. We sincerely apologize for the unpleasant experiences you encountered during your stay. Regarding the front desk service issues, we highly value your feedback and will enhance language training for our staff to ensure smoother communication for all guests in the future. At the same time, we deeply regret not fully considering your personal needs, which does not align with our usual service standards. As for the value-for-money concerns, we are committed to providing a more worthwhile experience for you and all our guests. Your feedback is incredibly important to us, and we hope to have the opportunity to serve you better in the future. Once again, thank you for your valuable input!
Guest User
Standard King
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 11, 2025
If i come to Shanghai, i will stay here again. The location is very convenient, only 300m from the metro. The room is very clean. Non smoking room is really non smoking. No cigarette smell at all. The staff s are very nice and caring, esspecially Mr.doorman,he always has smiling face. And the most important thing is the staffs can speak english. Impressive☺️
Response from Property: Dear guest: Thank you very much for giving such a high evaluation of our hotel. Your satisfaction is our greatest honor. We are very glad to learn that you are satisfied with our location, room cleanliness, smoke-free environment, staff service and English communication skills. Your affirmation is the greatest recognition of the hard work of our team. We are well aware that the efforts and professional service of every employee are the key to enhancing the guest experience. We especially thank the doorman you specifically mentioned. His smile and warm service add an extra touch of warmth to your stay. Our team is committed to providing outstanding service, ensuring that every guest feels at home in our hotel. Your suggestions and feedback are of vital importance to us. We will continue to strive to constantly improve the quality of service and facilities to ensure that every guest will choose our hotel again when they visit Shanghai next time. We look forward to your next visit and tha
Guest User
Family Suite
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 4, 2025
The lobby smell super nice!!!! I reach early morning, they allow me to keep lugage there, and im able to check in at 12pm. The cleaner lady than clean our room was kind and attentive. The doorman always helpfull and keep smiling. There is nearby halal restaurant is a plus for us. The location is great, walkable to the bund. We got room with nice view. For sure will book the same hotel if i come to shanghai again. Sharing some picture view from our room.
Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!
Guest User
Superior King Suite With View
Stayed in Sep 2025
Couple
1 review
9.5/10
Amazing
Posted on Oct 26, 2025
This is my 2nd time staying here, because I was very impressed with the location and the facilities. The staff are very friendly and attentive. Shanghai is my hometown, so I know my way around, to an extent, as I no longer live there. But for someone who is new to Shanghai, it’s still easy to navigate from the hotel to anywhere they may wish to go with 2 subway lines and countless buses at the hotel’s doorstep. It’s good value for money and definitely recommended. If you are a foodie who is into local cuisine and there are plenty to choose from too. For as little as 8RMB, you can have a typical Shanghai breakfast in one of the lane ways nearby.
Response from Property: 親愛的客人:真的很開心看到您再次選擇入住我們酒店,並且還分享了這麼詳細的體驗!上海是您的家鄉,您對這裏一定有着特別的情感吧?雖然您已經不住在這裏了,但能聽到您對酒店位置和交通的認可,我們感到特別欣慰!確實,酒店周邊的地鐵和公交線路非常方便,無論是老上海人還是新朋友,都能輕鬆探索這座城市。您提到附近的地道早餐,真的説到我心坎裏了!那些小巷子裏的早餐攤,確實是上海味道的靈魂所在,8塊錢就能吃到一份滿滿的煙火氣,太值了!希望您每次回來都能找到家的感覺,也期待您下次再來時,能繼續和我們分享您的發現和感受!再次感謝您的推薦,祝您一切順利,期待與您再次相見!
Guest User
Standard Twin
Stayed in Aug 2025
Family
1 review
8.5/10
Very Good
Posted on Oct 1, 2025
Good for family, but it is difficult to communicate with staffs since they do not speak English. Nonetheless, they are willing to help and service guests.
Response from Property: 親愛的賓客:非常感謝您選擇我們酒店並分享您的入住體驗!首先,對您提到的英語對話給您帶來了不便,酒店深感抱歉。這也提醒了我們的不足之處。今後我們也會加強英語這方面的培訓。我們也有英語不錯的大堂副理。再次感謝您的寶貴意見,您的反饋是我們進步的動力!期待下次能為您帶來更舒適的入住體驗.Dear Guest: Thank you very much for choosing our hotel and sharing your stay experience with us! First of all, we sincerely apologize for the inconvenience caused by the English conversation you mentioned. This also reminds us of our shortcomings. In the future, we will strengthen the training in this aspect of English. we also have an assistant manager in the lobby speek good at English. Thank you again for your valuable suggestions. Your feedback is the driving force for our progress! We look forward to providing you with a more comfortable stay experience next time!
Dewi Agustina Tjiu
Standard King
Stayed in Feb 2025
Family
1 review
9.0/10
Great
Posted on Mar 24, 2025
It's quite close to the metro station and tourist attractions, but I got a room with a window facing the highway, the bus noise was quite loud when I needed to open the window, because there was only a heater in the room.
Response from Property: Dear guest: Thank you very much for your valuable feedback. We apologize for not being able to meet all your expectations, especially for the inconvenience caused to you in choosing a room. We understand that enjoying the peace and beauty of the city is part of the reason you choose our hotel. I'm sorry it didn't meet your expectations this time. We are deeply guilty of this and fully understand your frustration when you need a quiet environment. Rooms have always been assigned based on a number of factors to improve the overall guest experience, including but not limited to location, room type, floor level and maintenance of room amenities. The issue of window living did leave some gaps in our service, and that is where we will focus our future improvements.If you wish, we will rearrange the room for you to try to avoid similar noise problems in the future and make your stay more pleasant. At the same time, regarding the case of rooms only equipped with heating and air conditioning,
Guest User
Standard King
Stayed in Jul 2025
Couple
1 review
9.5/10
Amazing
Posted on Sep 2, 2025
The comfort level was beyond my expectation honestly. The bed was soft but also supportive. I like the bathroom floor because it was not cold for skin to touch when in bath. Hotel provides a charging usb with 3 types of plugs. Situated at touristy spot so friendly for tourists. Only regret is that there’s no swimming pool. But overall I enjoyed the stay there.
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment caused by the absence of a swimming pool at our hotel. As a property dedicated to creating a perfect experience for our guests, we regret that we did not meet your expectations for leisure facilities. In fact, during the initial design phase, we did consider incorporating a swimming pool. However, due to site limitations and the need to harmonize with the surrounding environment, it ultimately could not be realized, and for this, we are truly sorry. Although we were unable to provide you with the joy of swimming this time, we hope you could still feel the care and attention we poured into every detail—from the warm bathroom floors to the thoughtful multi-port charging devices—all designed to make your stay more comfortable and welcoming. We hope you leave with wonderful memories and look forward to welcoming you back to witness our growth and improvements.
Guest User
Family Suite
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 27, 2025
The room is big. Each toilet has bidet. Location very near to see the bund at night.
Response from Property: Dear Guest, Thank you so much for your review of our hotel! We are truly delighted to hear that you were satisfied with the spaciousness of the room and the facilities in the bathroom. Indeed, our location is very convenient, and you can walk to the Bund at night—the night view is really beautiful, isn't it? We hope you had an unforgettable evening there! If you visit Shanghai again, please do come back to us. We look forward to serving you once more!
Guest User
Standard Twin
Stayed in Jun 2025
Family
11 review
8.5/10
Very Good
Posted on Jul 11, 2025
Is good
Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!
Guest User
Standard King
Stayed in Jun 2025
Family
6 review
8.5/10
Very Good
Posted on Jul 22, 2025
it's a nice anf clean hotel. everythings perfect. only they broke my luggage and give another used luggage as compesation
Response from Property: Dear Valued Guest: We sincerely appreciate your feedback regarding your recent stay at our hotel. Firstly, we would like to extend our deepest apologies for the inconvenience and distress caused by the damage to your luggage during your stay and our subsequent handling of the matter. We acknowledge that the resolution did not meet your expectations, and we take full responsibility for this shortcoming. This incident has prompted us to thoroughly review and enhance our luggage handling procedures to ensure such occurrences are prevented in the future. We fully understand the impact this experience has had on you and genuinely value your patronage. We would be honored to welcome you back and assure you of our commitment to providing the highest standard of service during your future stays. Your satisfaction remains our utmost priority, and we are dedicated to delivering exceptional experiences that exceed your expectations. Thank you for your understanding and continued support. We eagerly anticipate the opportunity to serve you again and restore your confidence in our establishment.