Anonymous User
July 12, 2023
Lightning protection! ! ! Terrible experience! ! ! It's on a mountain road with a messy environment, without any security, no lights, no air conditioning, and no access control. Any random guy could come up and unzip my tent, it's ridiculous. Seeing this living environment, I told my boss that I didn't want to live in this tent. The boss said that you can go live with your friends. (We booked a total of 3 rooms at the time) Then we thought the boss had tacitly acknowledged that we could return the tent. It was almost 9 o'clock in the evening. After I settled in my friend's room, I went down and asked the boss again if this tent could be vacated. The boss said that the money was with Ctrip and he had not been paid yet. He asked me to negotiate with Ctrip and refund the money if Ctrip could. So I initiated a refund on Ctrip and informed Ctrip’s customer service of the situation. But after I issued a refund, the boss refused my refund on Ctrip and told the customer service that refunds were not possible. The boss's cheating behavior caused me to have a dispute with Ctrip customer service. In the end, I found out that the boss' words and deeds were inconsistent and he changed his mind at will. By the time the argument was over, it was already 23:30, and the boss gave us an even more ridiculous solution. As long as someone booked the tent before 24:00, we would be refunded. Obviously this was impossible (the attraction was working The day is not very popular, and the location of the B&B is also very remote) and the most ridiculous thing is that the tent room type of the B&B is not available for reservation. Finally, I asked Ctrip customer service to notify the boss again to list this room type, and the boss hung up the link. From the beginning to the end, they just don't deal with the problem, just deal with it, and cheat whenever they can, without caring about the safety and interests of the customers. So bad! This shows the quality of the boss! Lightning protection! !
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