Shangri-La Resort

My overall experience at this Shangri-La hotel was excellent. The hotel has been recently renovated, so all the in-room amenities are brand new and fully equipped. The room even comes with a nasal oxygen delivery system, which effectively alleviated any chest tightness or discomfort caused by the high altitude. The breakfast buffet offered a wide variety of choices, including many local specialties.

I booked breakfast for two for one day, but they only provided for one person. When I went for breakfast, I was stopped and they checked my order at the entrance for a long time. The staff's attitude was awful. Even though my order clearly showed breakfast for two, they still wouldn't let us in, saying that children also needed to be charged. I'm a mother with two children, and they said my children would be charged half price. My two children combined wouldn't even equal a full portion, and we had two breakfasts booked! I had to get the front desk involved, and it took a long time just to get breakfast. Facilities: The room was very small. It said 45 square meters, but it definitely wasn't, and it felt very cramped. The TV was old and unusable, with a very poor picture quality. It was a really old model. Service: The drinks in the mini-fridge were chargeable. I've stayed at Shangri-La hotels in many different cities, and this is the only one where the mini-bar drinks are not complimentary. Environment: What's even worse is that they accused us of breaking a mouthwash cup. When we left for breakfast, everything in the room was perfectly intact. When we returned, the room had been cleaned. At checkout, they tried to charge us, claiming we broke a cup. We were absolutely stunned! We didn't do anything of the sort. It's truly unbelievable! Their behavior was atrocious. We explained the situation to the front desk, hoping they would investigate, but they dismissively said, 'Then forget about it.' Is this a matter of 'forgetting about it'? We didn't do it, and we don't need your condescending attitude to 'forgive' us! We just wanted them to clarify the facts, and they just brushed it off so contemptuously.

Manager Hua provided incredibly thoughtful and attentive service. I was suffering from altitude sickness, and she went out of her way to get medical oxygen and a respirator for me. Her warmth and attentiveness completely elevated my impression of your hotel; I'm very grateful. The hotel's interior decor has a wonderful local character, beautiful and grand. While the breakfast could use a bit more variety, it was generally quite good.

The hotel service is excellent, and the staff, especially Hua and Anne, are warm and attentive. They even proactively shared travel tips. The oxygen-enriched room was comfortable and clean, and opening the window revealed stunning highland views. The ******* ambiance was strong, making my stay in Shangri-La both peaceful and enjoyable.

Of course, when in Shangri-La, you have to stay at the Shangri-La Hotel! This hotel has a very strong ******* flavor. The room was quiet and comfortable. Upon check-in, the front desk offered complimentary breakfast for children, saving us from having to purchase it. When we checked out, Anne even gave us a souvenir and arranged for a ride to the station. The service experience in Shangri-La was excellent, and the breakfast was very rich. Next time I visit, the Shangri-La Hotel will definitely be my top choice again.

The room was clean and tidy, with picturesque views from the window. The complimentary fruit and the service were all very satisfying. I loved the lobby's Tibetan-inspired design; it was very photogenic. Breakfast was incredibly rich, offering Western, Chinese, and ******* options, so you could eat something different every day. The parking lot was also very spacious, making it convenient for self-drivers. I did have two issues, though: 1. The hairdryer was terrible; drying my hair became a major project. 2. Clicking the map navigation directly from Trip.com led to a road behind the hotel, making it impossible to find the entrance. I had to search for 'Shangri-La Hotel parking lot' myself to find the way.

The room was clean and tidy, with complete amenities, including an oxygen concentrator and an air conditioner with both heating and cooling functions. The staff were warm and attentive, and the Tibetan-style design was very unique. The breakfast and dinner at the restaurant were abundant and delicious. Highly recommended!

If you're booking a hotel and see this review, remember to bring a pulse oximeter to monitor your blood oxygen levels at all times in Shangri-La! The service, hygiene, and environment at the Shangri-La Hotel are, without a doubt, top-notch. However, it would be great if, in the future, you could open the windows for guests before they check in and specifically advise them not to close the windows when sleeping. Because if I close the windows, I'll wake up the next morning with severe altitude sickness: dry mouth, headache, nausea, and dangerously low blood oxygen. While there's an oxygen concentrator in the room, it's useless unless you use the nasal cannula – and if you're going to use it, you absolutely *must* use the cannula. Then, when you go out sightseeing the next day, make sure to bring a portable oxygen tank with you.

Overall, I'm very satisfied with my stay. First, we were upgraded to the seventh floor, and the room had a great view and a very convenient oxygen concentrator. Second, although there was a 'surprise' during our meal at the restaurant, the staff reacted quickly and satisfactorily, resolving the issue perfectly. Additionally, the hotel offers some experience activities, and we tried making butter tea. The staff and Hua gave a wonderful explanation. We accidentally burned ourselves with the tea set in the room. When we called the front desk, they responded quite quickly, bringing us ice and burn cream. Thumbs up! 👍