Guest User
October 7, 2024
This merchant is unreliable. The goods are not what they claim to be. The actual stay is very different from the booking. The room actually arranged is very different from the one shown on the platform. The decoration is simple, the facilities are poor, the space is small, and many equipment are broken. When I made the reservation, I was afraid that the merchant would not keep his word and make random arrangements. I contacted customer service in advance to confirm the room type information. The merchant's customer service said that there was no problem, but I still fell into a trap. Because I arrived late and it was inconvenient to bring children, I didn't want to go through the trouble and just stayed there. It affected the experience of this trip. I have already complained to Ctrip.
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