Guest User
February 18, 2024
The hotel facilities are high-end, but the service standards are really not good. One night there was only one staff member and one security guard at the front desk, hoping that everything would be solved by an intelligent robot.
When I checked in, I saw that the front desk clerk only dealt with the guests at the front desk and ignored the guest room calls. When I got to the room, I found bug corpses on the sheets. I called the front desk for half an hour and no one answered. I had to go down to buy fruit and report it to the waiter in person. But the waiter was very indifferent and reluctantly agreed to let the security guard go up and change the sheets (not in the guest room, because there were no other room attendants at night), but no one came until the last night. We were too tired after a long day's journey, so we wiped it with alcohol wipes before going to bed. As a result, the hotel inexplicably set all the air conditioners to 26 degrees as soon as we plugged in the power card, which made our room very hot. No one in the room could sleep, and when the air-conditioning was turned on, hot air was still blowing. I had to open the door to ventilate and endure the smell of smoke from people outside. When I left the next day, I couldn't find the luggage cart at the front desk. When I came back ten minutes later, I was told that I was on the 5th floor. Do I have to pick it up myself? At my strong request, the front desk contacted the security guard. The security guard was also very disconnected and couldn't understand what I wanted for a long time. I was so angry that I went directly to the fifth floor to get it. The security guard still asked me why I didn't get the luggage trolley. First floor... All in all, the service is not worthy of the hotel's facilities and price. So unless you are going there just for the facilities, I don’t recommend considering it.
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