F-TOWN Fangtang Hotel (Shenzhen Longgang Tian'an Digital City Huanggekeng Subway Station) Reviews

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 親愛的客人： 非常感謝您的反饋，針對您提到的問題，我們想與您進行一下溝通與説明： - 關於阿姨敲門時間您預訂的是3小時鐘點房，到店時間為15:56，應於18:56退房。您超時後並未聯繫前台説明情況或申請加鍾，阿姨在19:10前往敲門提醒退房，不存在“不到7點就蹲在門口喊”的情況。我們有相關的監控記錄可以證明這一過程。- 關於超時費用您到店時間為15:56，實際退房時間為19:40，已超時44分鐘。根據酒店規定，超時需按相應標準付款費用，我們並未收取您這部分費用。- 關於清潔費的問題我們在辦理入住時已明確告知，房間內禁止聚會佈置，這也是在前台張貼的入住須知中的第一條規定。您在房間內放置了仿真花，屬於違反規定的佈置行為，根據酒店規定，這類行為會產生300元的清潔費。 我們非常重視每一位客人的體驗，也希望客人能夠遵守酒店的相關規定。如果您有任何疑問，歡迎隨時與我們聯繫。

Response from Property: 尊敬的賓客，非常感謝您選擇並給予我們好評！能為您帶來滿意的入住體驗，我們倍感榮幸～ 酒店坐落於商圈中心，步行十分鐘即可抵達黃閣坑地鐵站，出行十分便捷。周邊奶茶店、遊樂場、電影院一應俱全，滿足您休閑娛樂的各類需求，距離大運體育館也僅三公里，無論是出行辦事還是遊玩都很方便。期待您再次光臨，我們將持續為您提供優質服務！

Response from Property: Dear guest: Hello! Thank you for choosing the Sugar Cube Hotel. No matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to the Sugar Cube Hotel easy, pleasant and smooth. We look forward to your visit again to experience the different style of the Sugar Cube Hotel. Wish you all the best.

Response from Property: Regarding this review, first of all, on behalf of the hotel, I would like to apologize to you. We were not able to satisfy you during your stay. Regarding the points you raised, we need to explain to you. First, regarding the deposit, we clearly explained to you at check-in that the deposit will be refunded and used as a guarantee for the room card, which is a very normal phenomenon in China. Second, regarding the damp room and the smell of smoke, we did open the windows for ventilation. Then you asked us to change you to another room, which we did. As for the dirty toilet rim in the second room, I checked the chat history between you and us, and you did not communicate with us. We were not aware of the situation at the time. If you had communicated with us, we would have contacted the maid to help you clean it. Third, regarding the pillow issue, our hotel's pillows are matched one to one. Because if pillows are stored for a long time and not used, our stored spare pillows will become unusable, moldy, and dusty. We also communicated with you and explained this to you. Fourth, regarding the impoliteness and unprofessionalism of the staff you mentioned, as you mentioned in the second point, when you asked to change the room immediately, we responded to your request in a timely manner and helped you solve the problem quickly. There was no unprofessionalism. And you said that one night you saw a staff member smoking. I want to explain to you that smoking at the gate means that the staff member finished a day's work and smoked a cigarette at the gate to end this tiring day. If it is really impolite as you said, why didn't he smoke at the front desk? Besides, there is no clear rule prohibiting smoking near the hotel gate. There is a similar prohibition. Have you seen any staff smoking at the front desk of our hotel? Fifth, you mentioned the issue of good reviews. First of all, our hotel stipulates that the check-out time is 1 o'clock. If you exceed the time, a fee of 30 yuan per hour will be charged. If you are satisfied with our service, you can give a five-star review, so that you can extend your stay for one hour for free. Our hotel has thousands of reviews, and it is impossible that every guest is fake. Finally, if our hotel does not satisfy you, it is impossible for you to stay for a week in a row. You can directly change to another hotel the next day. You did not stay for several consecutive days. It can be seen that the hotel is also satisfactory to you. It's just that we did not provide extra pillows, which led to you giving us such a low score. We are very sorry for this.

Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guests, thank you very much for your recognition. The Sugar Cube Hotel is located in the bustling central city of Longgang District, close to Longgang People's Hospital and Longgang Maternal and Child Health Hospital. It is about 15 minutes' drive from Galaxy Coco Park and about 10 minutes' drive from Galaxy ICO and Vanke Plaza. It has convenient transportation and living, complete facilities and equipment, and rooms with refrigerators and washing machines. It is a good choice for business trips and leisure vacations. The design of the hotel combines prosperity and fashion with tranquility. The guest rooms are ingenious, allowing you to feel the meticulous service and earnest care, allowing you to enjoy the experience of fashion taste and quality of life.

Response from Property: 非常高興您在我們酒店度過了愉快的時光。您的滿意和好評是我們最大的驕傲。感謝您的支持和熱情，希望再次為您服務！

Response from Property: 尊敬的賓客，非常感謝您選擇入住並給予我們好評！看到您對酒店環境和服務的認可，我們倍感榮幸與温暖～每一位客人的滿意都是我們前進的動力，能為您打造舒適的旅居體驗是我們的榮幸。期待與您再次相遇，願下次旅程依舊能為您帶來驚喜與美好

Response from Property: Thank you for pointing out the shortcomings of our hotel's services. We attach great importance to your feedback and will communicate with the relevant departments and make improvements based on the issues you mentioned. We sincerely thank you for your valuable comments on our services and facilities.

Response from Property: 親愛的來賓，非常感謝您的認可，方糖酒店位於繁華的龍崗區中心城，近龍崗人民醫院、龍崗婦幼保健院，距離星河coco park約15分鐘車程、星河ico和萬科廣場約10分鐘車程。交通生活便利，設施設備齊全，房間有冰箱，洗衣機，是商旅出差及休閑度假的上佳選擇。酒店的設計將繁華時尚與寧靜致遠相結合，客房獨具匠心，讓您感受細 致的服務與殷切的關懷，讓您盡情享受時尚品味與生活質感的體驗。