Maggie Hotel

Maggie Hotel Reviews

Maggie Hotel

Floor 22 to 25, Jinlong Building, 3007 Dongmen South Road, Jiabei Community, Nanhu Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Maggie Hotel
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Maggie Hotel Guest Reviews

4.4/5
380 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(380)
Positive reviews(367)
Reviews with photos/video(89)
Friendly front desk staff(49)
Easy to get around(38)
Close to metro(20)
Well decorated(14)
Strange smell in room(12)
Convenient for shopping(12)
Good lighting(5)
Stayed multiple times(4)
Negative reviews(13)
HHB
Special Queen Room
Stayed in Nov 2024
Business travellers
29 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Super close to metro station. Only 5 min walking, food nearby.
Response from Property: 您好!很高興您選擇入住 我們瑪吉酒店,看到您的評價小的頓時呆懵了!酒店地處繁華地段,有着都市的熱鬧和方便,酒店附近有早餐店品種豐盛,美味可口!家,是避風的港灣,是温馨的小窩,是温暖身心的一隅。有愛才是家,酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!
Guest User
Special Queen Room
Stayed in Dec 2023
Solo travellers
6 review
4.0/5
Very Good
Posted on Dec 7, 2023
the location of hotel is good and the room is clean
Response from Property: 尊敬的賓客:您好!感謝您入住並對酒店各方面的高度認可,我們的管理團隊一直給員工灌輸為 瑪吉酒店的服務,讓客人切切實實的有回家的感覺,我們將不斷總結經驗,一直努力下去,期待您再次回家!
Kenneth
Standard big bed room
Stayed in Nov 2023
Business travellers
13 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Clean, comfortable, quiet, great location in the heart of Shenzhen. Would stay again.
Response from Property: 尊敬的賓客,感謝你下榻 瑪吉酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰 金華廣場、和東門購物中心,吃喝玩樂影院,一應俱全。為客人提供高品質的服務,歡迎您下次來體驗 您的支持與鼓勵,是我們前進的最大動力。瑪吉酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。瑪吉酒店期待您的再次光臨!
Nelson_Lee
Deluxe 2-bed Room
Stayed in Jun 2024
Travel with friends
3 review
3.0/5
Posted on Jul 28, 2024
Close many restaurants nearby
Response from Property: ~親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
newbie1201
Special Queen Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Interior very new and clean, staff are nice.
Response from Property: 尊敬的賓客:您好!流溪緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您們的支持與厚愛,期待您的再次光臨,祝您開心的度過
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travellers
1 review
4.5/5
Great
Posted on Nov 1, 2024
Environment: It is very convenient to eat around and have various snacks. Lidongmen Pedestrian Street is very close Hygiene: The room is very clean and well ventilated. It was cleaned in a timely manner after three days of stay. Facilities: Complete, easy to use, and complete supporting facilities Service: Warm service
Original TextTranslated by Google
Response from Property: ~Dear Di Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will treat us well next time. The arrival of the guests can point out our shortcomings to us, and we will strive to do better. Our attentive service allows every customer who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!
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Guest User
Special Queen Room
Stayed in Oct 2024
Family
4 review
1.0/5
Posted on Oct 20, 2024
The attitude and courtesy at the front desk are really bad. I have never written a negative review before. You are the first one. First of all, the hotel lobby has been renovated and it is cleaner than before. However, the service attitude of the front desk staff is really unflattering. Definitely won't come again next time
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry to disappoint you in what should have been a pleasant trip. As the hotel has recruited many new employees, many of whom are not very familiar with the business, many are interns. We would truly be remiss if we forgot to smile while serving you. Xiaoji understands the importance of your experience to our hotel. We will strengthen the training of service personnel to improve their service levels and ensure that they can provide you with high-quality services. We are already correcting the problem you reported and sincerely apologize for the trouble this has caused you. We sincerely hope that you can give Xiaoji a chance to serve you and apologize to you. All the hotel staff sincerely look forward to your visit again!
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Anonymous User
Special Queen Room
Stayed in Apr 2024
Travel with friends
1 review
1.5/5
Posted on Apr 27, 2024
It was clean and ok. The room was a little small for two people. There was a strong smell of formaldehyde when we entered. It felt like it was coming from the toilet. I felt dizzy when I smelled it. The next day when I came back from Hong Kong, there was still a smell. It felt like the smell had not been completely removed after the renovation. It was not good for the body. I called to communicate and they said they would give me a reply, but they still didn't give me the final result. I have checked out for three days and I still feel it is lacking.
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Original TextTranslated by Google
Response from Property: Hello, Ms. Liang. First of all, thank you for your affirmation of our hygiene conditions. At the same time, I am very sorry that I finally received your bad review as expected. You booked a windowless room for two days and checked in at around 11:00 am on the same day. You didn't tell us that the room had a peculiar smell until 11:00 pm. Before that, no guest in this room had reported that the toilet had a peculiar smell. Based on the principle of customer first, we took you to visit other rooms as soon as possible and took the initiative to upgrade you to a window room for free. However, after you saw the room, you said that the room had a wood smell. Our whole house is decorated with wood boards. We cannot solve the problem of completely eliminating the wood smell at the moment, but feelings are subjective. Our acceptance does not mean that you can accept it. We retreated again and agreed to cancel your order for free and refund the full amount even if you have been staying for nearly 12 hours. Unfortunately, you still disagreed and asked us to compensate you. You not only have to pay compensation, but also have to stay until the next morning. If it has come to the point where compensation is needed, I don't understand how you can still insist on staying until the next day, and then go back to the original room and continue to stay for two more days. Your room rate is 200 a day, and you asked us to compensate you after you had already stayed for two days, just because you subjectively said that our room had a peculiar smell. We are just workers, and letting you stay until the night of the same day without charging you the room rate is the best we can do. We have always adhered to the greatest extent to meet customer requirements, but it does not mean unlimited satisfaction. We are not surprised to see your bad review, because you told us that you would give us a bad review if we did not compensate you. However, we will still learn experience from this incident, improve our service quality, and actively ask guests about their stay experience after check-in, and strive to meet customer needs as much as possible. Thank you again for sharing your stay, and wish you a pleasant journey.
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Clarayou
Business Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 13, 2024
My husband and I spent one more day in Shenzhen and decided to book this hotel to rest for one night. The result was really overjoyed, very surprising, everything was perfect, the waiter was very polite when checking in, and the whole experience was comparable to a four-star hotel. Alternatively, go to the Dongmen Old Street Night Market, where there are many delicious restaurants nearby. It is also very convenient to go to Xiangxi Village. The transportation is very convenient, and there is a subway station nearby. If you have the opportunity to come to Shenzhen again, it will be your choice. 
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Original TextTranslated by Google
Response from Property: I am so excited to see the simple yet profound praise from the guests, and they also recognize our service so much! We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Maggie Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The guest's affirmation is the greatest support and encouragement to the hotel. We will serve every family attentively and look forward to meeting you next time!
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OK
Business 2-bed Room
Stayed in Mar 2024
Family
2 review
3.0/5
Posted on Mar 10, 2024
I requested a non-smoking room but the room smelled strongly of smoke. The air conditioner sprayed out smell of smoke. It was not suitable for children. There was soot in the toilet.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for guests, and believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.
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Guest User
Standard Queen Room
Stayed in Apr 2024
Travel with friends
11 review
3.5/5
Posted on Apr 6, 2024
Overall it's good, but the air conditioning is a bit lacking. I will stay again😊
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
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Guest User
Superior Queen Room
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 5, 2024
Thanks for upgrading the room. The room is very new, with Xiaodu and automatic curtains, modern feel, and the kids like it. The only downside is that the room is too small. Although it is on a high floor, the view is not very good. I thought I could see the bustling night view of Shenzhen. The front desk lady didn't know if there were any good places to visit nearby. When I booked the room, I was heading for the old street. As a result, I went to the old street on Baidu and found that there were many people and it was very lively, and there were a lot of delicious food.
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Original TextTranslated by Google
Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more perfect. Welcome to visit us again.
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mAy IEE
Deluxe Queen Room
Stayed in Feb 2024
Family
11 review
1.7/5
Posted on Feb 15, 2024
This is not a hotel, it's an apartment. As soon as you enter the lobby, you are shocked. The room is small, there is no refrigerator in the room, and the toilet only has a small roll of toilet paper left. The water in the bathroom drained too slowly, causing water to leak out. The entire floor outside was completely slippery, and I slipped and fell twice. I pressed the "clean" light switch when I went out in the morning, but when I came back in the evening, it was not cleaned at all. The housekeeper said that I didn't press the light switch, but I said that I did. The next morning I tried pressing the light to clean again. It turned out that after pressing the cleaning light and pulling out the room card, all the lights outside the door would go off at the same time. Speechless, first time encounter. This so-called hotel is 25 stories high. It turns out that only the 20th to 25th floors belong to the "Maggie Hotel", and the other floors do not. At this price, there are other better options. I will not consider staying here again in the future.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will serve guests more attentively in the future. We apologize again for your displeasure. We have dismissed the relevant staff for not cleaning the extended stay. The room facilities, room area and floor have been marked in detail on the booking website. You can choose a suitable hotel according to your needs. Thank you again for your suggestions on the hotel. I wish you a happy new year!
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Zerong
Standard Queen Room
Stayed in Feb 2024
Family
3 review
3.7/5
Posted on Feb 13, 2024
The hotel is in a great location, very close to the old street, the waiters are very nice, and the decoration is very new. The only drawback is that the hotel's sound insulation is very poor. I could hear the conversations next door clearly at night. It felt like the wall was hollow and I didn't sleep well.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are honored to receive your evaluation of our service. We always serve our guests with enthusiasm and sincerity. The hotel is near Dongmen, located in a prosperous business district, and near Jinguanghua Mall. In view of the sound insulation problem, we have prepared eye masks and earplugs for guests with poor sleep quality, which are available to guests at any time. We are very sorry that we failed to hear your feedback in the store and solve it for you in time! I hope that I have not brought a bad influence to your mood during the journey. I wish you a pleasant journey and hope that we can have the opportunity to serve you again.
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Anonymous User
Deluxe 2-bed Room
Stayed in Jul 2024
Other
12 review
4.7/5
Amazing
Posted on Aug 6, 2024
Overall it was pretty good, except that the water was too slow to drain when taking a shower. I booked a 1.2 twin bed, it would be nice if the bed was 1.35. It's very close to the subway and walking distance, and there's a lot of food nearby.
Original TextTranslated by Google
Response from Property: ~Dear Di Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will treat us well next time. The arrival can point out our shortcomings to us, and we will strive to do better. Our attentive service allows every guest to feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!
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