Youyi Chao Hotel (Xili Subway Station) Reviews

Name: Youyi Chao Hotel (Xili Subway Station)
Address: Xili Street, Shahe West Road, Jingwei Building, Nanshan District, Shenzhen, Guangdong, China, Xili Street, Shahe West Road, Jingwei Building, Mainland, China
Rating: 4.5

Youyi Chao Hotel (Xili Subway Station)

Xili Street, Shahe West Road, Jingwei Building, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details

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Youyi Chao Hotel (Xili Subway Station) Guest Reviews

4.5/5

Good

363 review

Verified reviews

Location4.5

Amenities4.5

Service4.6

Cleanliness4.6

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All reviews(363)

Positive reviews(352)

Reviews with photos/video(127)

Easy to get around(39)

Friendly front desk staff(36)

Awesome amenities(30)

Convenient location(25)

Close to metro(15)

Well decorated(8)

Small room size(5)

Highly recommended(2)

Negative reviews(11)

Fongjiejie

Elegant Queen Room

Stayed in Sep 2024

Solo travellers

7 review

5.0/5

Outstanding

Posted on Oct 27, 2024

The facilities are very new and complete. The lady at the front desk greeted us warmly when we arrived. The hygiene is also very good. The floor and bed are very clean, with no dirt or hair. There is also a large Tianhong supermarket for shopping and a food street nearby. , and it’s also close to Xili Metro Station, which is so convenient. It’s not a problem to catch the high-speed rail or flight.

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Response from Property: Dear guest, thank you very much for your affirmation! As Alexandre Dumas wrote in "The Count of Monte Cristo": "All human wisdom is contained in these four words: 'wait' and 'hope'!" We "wait" for your visit again. wish you well

Anonymous User

Guestroom - Single Occupancy (Special One)

Stayed in Jul 2024

Business travellers

84 review

3.2/5

Posted on Aug 29, 2024

The hotel is conveniently located, very close to the subway station. The room is small but newly decorated, but there is no refrigerator. The front desk is relatively friendly, and the hotel's check-out time is allowed to be set at two o'clock, which is quite user-friendly.

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Response from Property: Dear, the warm and comfortable room is a single room, so it will be slightly smaller than other room types. Finally, I wish you a happy life and happiness every day!

Guest User

Family 2-bed Room

Stayed in Jul 2024

Family

2 review

5.0/5

Outstanding

Posted on Aug 8, 2024

The beautiful lady at the front desk has good service and explains carefully. The hotel environment is good and I sleep very comfortably. My children also like staying here. It is worth recommending.

Original TextTranslated by Google

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.

Guest User

Executive 2-bed Room

Stayed in Jun 2024

Business travellers

24 review

3.7/5

Posted on Aug 1, 2024

The location is excellent and the hygiene seems to be good. However, there is a smell of "betel nut" on the bedside. I guess I ate betel nut in the previous guest room and the cleaning lady didn't clean it up properly. Others were satisfied.

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Response from Property: Hello dear customer! Since you did not communicate with our front desk staff at that time, our staff was not very clear about this matter, which caused a bad experience for you! I am really sorry! If you have any questions during your stay, you can communicate with me at the front desk and we will do our best to solve it for you. Finally, I wish you a happy life! Looking forward to your next visit!

Guest User

Elegant Queen Room

Stayed in Jan 2025

Business travellers

2 review

4.3/5

Very Good

Posted on Feb 24, 2025

位置方便，就是房間有點擁擠。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

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Response from Property: ❤【安靜好眠+服務熱情】❤尊敬的客人：您好！感謝您對酒店的全方面認可及肯定，能得到您的高度認可，我們員工非常開心，非常感謝您選擇入住我們酒店，讓顧客住的安心舒適一直是我們追求的目標，酒店還有其他各個不同類型風格的房間，相信一定會給您帶來温馨美妙的入住體驗，酒店全體員工一定用心做好服務，讓您及所有的客人都擁有温馨愉快的入住體驗，真誠期待您的再次光臨！

Anonymous User

Executive 2-bed Room

Stayed in Nov 2024

Solo travellers

3 review

2.0/5

Posted on Dec 29, 2024

城中村旁邊，環境失望入房後發現被單床單有明顯黃漬，馬上讓前台換房，前台不肯，我重新要求房務員換床單被套，這下可以了。所謂的早餐也離譜，就這兩袋早餐店的東西。

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Response from Property: 親愛的客人，非常抱歉讓您入住感到不適。首先，對於床單未及時更換以及前台態度不佳給您帶來的不便，我們深感抱歉。我們明白這影響了您的住宿體驗，對此我們深感遺憾。關於床單更換的問題，我們在收到您的反饋後，確實立即聯繫了房務部門進行了更換。但顯然，這樣的補救措施並未能完全彌補您所遭受的不便。我們認識到，在問題發生的初期，我們的響應和處理應該更加迅速和有效，以避免給您帶來不必要的困擾。對於前台態度的問題，我們同樣表示歉意。我們明白，優質的服務態度是酒店服務的重要組成部分，而此次我們的服務並未達到您的期望。我們將對前台員工進行進一步的培訓和教育，以確保他們能夠以更加熱情、專業的態度為客人提供服務。關於地理位置和環境的問題，我們理解每個人的需求和喜好都不同，確實很難完全滿足所有人的心理預期。但我們會繼續努力提升酒店的整體環境和設施，以更好地滿足客人的需求。關於早餐的問題，我們瞭解到早餐的搭配是固定的，可能無法完全滿足您的口味和營養需求。我們將考慮增加早餐的多樣性和靈活性，以更好地滿足不同客人的需求。最後，我們再次對您的入住不愉快表示誠摯的歉意，並感謝您的反饋。您的寶貴意見是我們改進服務的動力。我們將認真對待您的每一條建議，努力提升我們的服務質量，確保每一位客人都能在我們的酒店享受到舒適、愉快的住宿體驗。如果您有任何其他問題或需要進一步的協助，請隨時與我們聯繫。我們將竭誠為您服務，並期待您再次光臨我們的酒店。

Guest User

Light Luxury Smart Double Bed Room (Smart Guest Control + Negative Ion Sleep Aid + Laundry In Public Area)

Stayed in Nov 2024

Couples

2 review

5.0/5

Outstanding

Posted on Dec 22, 2024

設施：房間很新，今年新開業的衞生：衞生很乾凈很整潔服務：服務很好，前台很熱情，推薦大家入住

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Response from Property: 感謝您對優鉑.潮酒店的一見鍾情！美麗的時光，不經意間會邂逅誰的眼眸，文字裏泛舟，此次與您不期而遇，感謝這份緣分，我們會倍加珍惜，期待我們下次相見。祝安好！

Guest User

Queen Room With Audio-visual Equipments

Stayed in Sep 2024

Business travellers

1 review

5.0/5

Outstanding

Posted on Oct 20, 2024

周邊方便附近有366美食街各種各樣的美食都有離地鐵站也衹有兩三百米的距離去哪都特別方便房間也特別舒適床很柔軟還有智能語音控制特別推薦

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Response from Property: 感謝客官的點贊，非常謝謝您的入住及對我們的好評，相信我們的服務也讓您確實感受到了滿意。讓每位賓客獲得温馨舒適的入住體驗，是我們最大的心願。我們尊重客人、重視客户、悉心滿足客户需求。我們的服務宗旨：離家千里，直如串門。這裡是您的家外之家，希望您常回家看看，小夥伴期待您的再此到來

Guest User

Queen Room With Audio-visual Equipments

Stayed in Nov 2024

Business travellers

4 review

5.0/5

Outstanding

Posted on Dec 22, 2024

設施：很新，房間很好衞生：很乾凈，很整潔環境：挺好的服務：前台服務很棒，很熱情

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Response from Property: 人生就是一张答卷，它上面有选择题，填空題，判断題和问答題，希望优铂.潮酒店会是您最简单的选择，最满意的答案！欢迎再回来！

XuanyeSherlock

Elegant Queen Room

Stayed in Jan 2025

Business travellers

5 review

5.0/5

Outstanding

Posted on Feb 21, 2025

絕對的物超所值，強烈推薦

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Response from Property: ❤【配備優質床品】❤尊敬的客人：感謝您的五分好評！“贈人玫瑰，手留餘香”感恩有您陪伴及讚揚。不管您身在何處，不管我們相距多遠，來自我們酒店的惦念與祝福永遠陪伴在您身邊！願您幸福快樂每一天！未來可期期待您的再次光臨，讓我們用心的服務帶給您更好的入住體驗！

Anonymous User

Guestroom - Single Occupancy (Special One)

Stayed in Nov 2024

Solo travellers

4 review

1.2/5

Posted on Dec 17, 2024

房間太小，有窗户炒鬧，又換沒窗户的，很不舒服。烘乾機很臟沒清洗，隔離了太多房間，還不隔音

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Response from Property: 尊敬的客人，非常感謝您選擇併入住我們的酒店，同時，對於您在點評中提出的寶貴意見，我們深表關注並誠摯地向您致歉。關於您提到的房間太小的問題，我們已在外網明確標註該房型為特價房型，可能在空間上略顯緊湊。我們非常理解空間對於住宿體驗的重要性，未來在房型設計上會更多地考慮客人的需求，力求為每一位客人提供更加寬敞舒適的住宿環境。對於隔音效果不佳給您帶來的不便，我們深感抱歉。由於建築原因，隔音問題確實是我們目前難以完全控制的挑戰。但請放心，我們酒店一直在積極尋求解決方案，並已着手安排安裝隔音牆，以期在未來的日子裏為您提供一個更加寧靜的休息環境。同時，我們也已備有隔音耳塞供有需要的客人使用，希望能為您的住宿增添一份安心。我們非常重視您的反饋，因為您的滿意是我們不斷進步的動力。無論您有任何需求或建議，我們都會全力以赴去滿足和處理。您的寶貴意見不僅幫助我們發現了問題，更為我們指明瞭改進的方向。次感謝您的入住與反饋，我們期待在不久的將來能有機會再次為您服務，為您帶來更加滿意的住宿體驗。祝您生活愉快，萬事如意！

Anonymous User

Elegant 2-bed Room

Stayed in Oct 2024

Couples

2 review

5.0/5

Outstanding

Posted on Dec 22, 2024

環境很好，有一間茶室和一間玩Switch的遊戲房，氛圍很好，小陽台也很舒服，管家服務態度好，很好溝通

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