Guest User
February 22, 2026
The hotel's design is excellent. Despite its age, it's very well-maintained, and many design details are quite interesting. The rooms are also spacious and comfortable. The hotel is beautiful and has a great ambiance. During the Chinese New Year, there were a lot of guests, and with only one check-in counter, the wait was quite long. The breakfast, however, was the worst. We went at 9 AM, and most of the food was already gone. They barely refilled anything, only bringing out a few egg tarts and bread. The manager suggested we eat noodles or fried eggs. If I'm paying 100 for noodles and fried eggs, I might as well book a room without breakfast. The coffee machine only had Americanos; lattes and cappuccinos had to be made specially. This was interesting: a gentleman in front of me, speaking Mandarin, was told only Americano was available. A lady behind me, speaking Cantonese, was told lattes could be made. When we asked for lattes, we were also told only Americano was available. After we insisted, the restaurant staff begrudgingly made two cups. From the front desk to the restaurant, Hong Kong guests were given exceptional, almost fawning, service. When checking in, the single front desk staff member even asked us to wait while she personally escorted a Hong Kong guest, who wanted to change rooms, upstairs to view two different rooms. Thankfully, the guest gave up on their own, otherwise, I would have changed hotels too. The restaurant manager was incredibly attentive to a Cantonese-speaking family, personally delivering all sorts of dishes and coffee to their table. It's truly laughable to still encounter such regional discrimination in this day and age. The entire hotel gives off a 'wearing a suit with bound feet' vibe – modern design but outdated thinking. This is my honest and unbiased review.
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