Guest User
January 2, 2026
The location is great.
When you go out, you will easily be greeted with a lot of food and restaurant options. Train is also accessible.
The front door is located infront of the street with cars so when you use didi, you can directly be dropped off into the front door.
When we first came, we were confused cause the elevator can’t go up to 14th floor. Apparently, there are 3 elevators in the first floor but only 2 on the left can be used to go up to 14th floor. The right elevator wont open at the 14th floor because it is where the reception of the hotel is placed.
When we went, we were asked if we are okay with one computer only. As someone who wasn’t planning to use the PC, I said it’s okay. However, when we went to the room, having 1 computer also meant we got the smaller room cut. I was so frustrated cause I read all reviews of a lot of hotels and really searched for a big cut room because we have big luggages and we were there for Christmas. I pipped on a room that was vacant when we checked in and it was a lot bigger than our room (same room type, just no pole and have 2 PCs) Mostly because our room also has this huge building pole that consumed a lot of space also.
The reception was nice and friendly though. She helped us carry our bags. However, the room itself was clean but you can smell the particles/dust of smoke that the previous user left. It isn’t direct smoke smell but as someone who is very allergic to smoke, our nose can pick up the particles itself like the dust that came from the cigar specially in the computer chair. So it didn’t smell like cigar but the particles left made us allergic and sneezing for the entire stay.
I told the reception the next day and they cleaned and used a device to remove smoke in the room. I really appreciated this since it lessen out sneezing throughout the night.
However, the smoke smell was evident when you go out of the room. Most probably because other guests are smoking outside or at the reception itself. Kind of sad because it says in the listing that this property was a non-smoking room. Which if they said that someone is able to smoke, I wouldn’t even consider the property in the first place.
Contrary to other reviews, I saw a robot in the basement that was able to deliver food by itself. I’m not sure if it can go up to the hotel because we didn’t try but the robot was functioning and was able to deliver food in other floors.
Overall, the stay was great. Amenities were there such as shampoo, soap, toothbrush, slippers, bathrobe and others. Just frustrated because we got a smaller room cut (the image looks big because of mirrors) and smells like cigar even though I also noted in my booking that I have a very bad allergy towards cigarette.
Oh, and the other reviews were right, if you are sensitive to noise, you need to double think before booking because the cars and the street noise can really be heard in the room. For someone who is not sensitive to noise that much, it wasn’t a concern for me.
The pillows and bed was great and comfortable :) There’s also a refrigerator in the room.
