Guest User
January 10, 2026
Stayed here with my feverish child. The hotel didn't have a forehead thermometer. I'm not sure if they've never experienced an epidemic? Isn't that a basic necessity? My child's fever spiked to 40 degrees Celsius overnight. The next morning, I thought the hotel breakfast for a 1-year-old might include a bowl of congee and some sweet potato, as white congee isn't usually delivered alone via takeout, and breakfast is free for children under 5 at the hotel anyway. The young man from the restaurant department suggested negotiating to see if they could provide an adult's breakfast. The front desk refused. They said they'd upgraded my room because they were worried about disturbing other guests. Later, I found out it wasn't an upgrade at all, just a higher floor. The room faced the residential area. Honestly, I was also worried about my child's crying disturbing others. I just want to say, the front desk staff at this hotel probably don't have children. They showed no sympathy. And what kind of 'family-friendly' hotel is this? They should just remove 'family-friendly' from their description. However, I'm very grateful to the young man from the restaurant department. He eventually packed us some white congee and wished us a speedy recovery. I'm also very thankful to the cleaning lady on the 14th floor. She said since we had a child, she gave us plenty of tissues, towels, and water, saying we'd need them.
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