Aienwachahetai
February 10, 2026
This stay was absolutely wonderful.
Big thanks to Eric for proactively reaching out about my check-in request, providing detailed room information, and considering my accommodation needs. He was both professional and reliable.
And a huge thank you to Mandy for her meticulous and thoughtful service, as well as her professional demeanor. She made me feel right at home during my stay and showcased the Ritz's top-tier service details and professionalism – truly commendable.
**Check-in:** I checked in at the Executive Lounge on the 26th floor. Mandy warmly greeted me and handled the process. I was upgraded to an executive view room, and the overall experience was quick and pleasant.
**Room:** I stayed in a newly renovated room this time. For established hotels, a new room, or simply choosing a new hotel, is often the safest bet. **Other amenities:** The toiletries were Diptyque Fig, and the water was VOSS – excellent choices. Welcome fruits were provided, and turn-down service included chocolates.
**Executive Lounge:** The 'five meals a day' experience was great. Ms. Mandy gave me a detailed introduction to the current dining options and recommendations, and the other service staff were also excellent.
**Breakfast:** The breakfast on the 2nd floor was quite extensive. Plates were cleared quickly, and the service was fantastic. I highly recommend the Eggs Benedict and rice noodle rolls.
Overall, it was an outstanding experience, distinct from my Ritz stays in other cities. The emphasis on service truly resonated with me during my time at The Ritz-Carlton, Shenzhen. I'll definitely make an effort to come back and relax here whenever I can.
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