The Ritz-Carlton Shenzhen
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The Ritz-Carlton Shenzhen

Experience at The Ritz-Carlton Shenzhen, the 5-star hotel in Shenzhen. It boasts an 9.5/10 rating from 3090 guests, perfectly combining quality with excellent value. Prices begin at just AU$ 356.

Check in & Check out

From 15:00 until 12:00

Nearby Attraction

Shenzhen Convention and Exhibition Center: 0.36km from the hotel

Shenzhen Convention and Exhibition Centre - 5 Exhibition Hall: 0.34km from the hotel

Shenzhen | 【MOTO Comedy】Daily from Monday to Sunday | Hilarious Stress-Relieving Premium Talk Show Gala: 0.26km from the hotel

Pets policy: Pets are not allowed.

The Ritz-Carlton Shenzhen

No. 4 of Premium Hotels in Shenzhen
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We Price Match
Highlights
Varied breakfast
Ideal location
Airport pick-up available
Free parking
Excellent service
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Amenities
All amenities
Property Description
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Wonderful stay! Ritz has gone above and beyond to make my stay very memorable :)
Surroundings
Metro: Convention & Exhibition Center
(150m)
Metro: Gangxia
(650m)
Airport: Shenzhen Bao'an International Airport
(32.8km)
Train: Futian Railway Station
(1.0km)
Train: Shenzhen Railway Station
(7.7km)
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4

Oasis Suite

1 King bed
104m² | Floor: 9,11
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Deluxe Twin Bed Room

2 Double bed
50m² | Floor: 22-28
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Garden Executive Elegant Room - Garden-View (2 Beds)

2 Double bed
Fixed window
Non-smoking
Air conditioning
Minibar
Tea bags
Toothbrushes
Room Details
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5

Family Connecting Room

1 Queen bed and 1 King bed
Fixed window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Design King Room

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Minibar
Tea bags
Toothbrushes
Room Details
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7

The Ritz-Carlton Suite

1 Queen bed
446m² | Floor: 27
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Premier Queen Room

1 Queen bed
55m² | Floor: 15-17,19-21
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Design GardenView King Room

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Minibar
Tea bags
Toothbrushes
Room Details
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6

Premier Suite

1 Queen bed
104-122m² | Floor: 7-28
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Carlton Suite

1 Queen bed
118m² | Floor: 28
Has window
Smoking Permitted
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Ritz Kids Safiri Night "Themed Room"

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Deluxe Garden View King Bed Room

1 Queen bed
50m² | Floor: 15-17,19-21
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Premier Twin Bed Room

2 Double bed
55m² | Floor: 22-28
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Design King Room

1 Queen bed
50m² | Floor: 7-12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Design Premier King Room

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Minibar
Tea bags
Toothbrushes
Room Details
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4

Premier 2-bed Room

2 Double bed
55m² | Floor: 15-17,19-21
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

Prestige Suite

1 King bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

Club Executive King Bed Suite

1 Queen bed
100m² | Floor: 26-28
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Premier King Bed Room

1 Queen bed
55m² | Floor: 22-28
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
7

Club Executive Twin Bed Suite

2 Double bed
100m² | Floor: 7-21
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Discovery Suite

1 King bed
62m² | Floor: 7-8,10-12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

King -Size Room

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Design Twin Room

2 Double bed
Fixed window
Non-smoking
Air conditioning
Minibar
Tea bags
Toothbrushes
Room Details
Check Availability
4

Design Garden View Twin Room

2 Double bed
50m² | Floor: 7-12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Twin Room

2 Double bed
50m² | Floor: 7-12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
5

Deluxe Queen Room

1 Queen bed
50m² | Floor: 15-17,19-21
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
6

Deluxe Garden View Twin Bed Room

2 Double bed
50m² | Floor: 15-17,19-21
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Premier Twin Room

2 Double bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Premier King Room

1 Queen bed
55m² | Floor: 7-12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Garden View King Room

1 Queen bed
50m² | Floor: 7-12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
5

Twin -Size Room

2 Double bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Deluxe King Bed Room

1 Queen bed
50m² | Floor: 22-28
Has window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
7

Ritz Kids Night Safari Theme Suite

1 King bed
62m² | Floor: 6-22
Fixed window
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Estee Lauder Themed Room

1 King bed
62m² | Floor: 7-12
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Deluxe 2-bed Room

2 Double bed
50m² | Floor: 15-17,19-21
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Oasis Terrace Suite

1 King bed
122m² | Floor: 7-8,10,12,18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
5

Club Junior Suite

1 King bed
62m² | Floor: 15-17,19-26
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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66 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 1 month.
Average for similar properties in Shenzhen
Most Mentioned
Review summary
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Service Quality: The service is consistently praised as exceptional, with staff described as warm, attentive, and professional. Many guests highlight the personalized attention received, such as being greeted by name and receiving thoughtful gestures like handwritten cards and room upgrades.(based on 1,514 reviews)
B‍e‍n‍n‍y‍B‍e‍n‍B‍e‍n
February 10, 2026
We arrived late, so they upgraded us to a bigger room. All the staff were so nice and helpful and their positivity made the stay so memorable. The staff were always cheerful and everyone greeted us. Room was amazing. Buffet breakfast was also good. We will definitely be back to stay again. A perfect stay. Thank you Ritz Carlton Shenzhen.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 11, 2026
Convenient transportation and an excellent location, whether it's taking the subway or heading to the port, everything is impeccable. The renovation has added a touch of modern elegance while maintaining its classic charm. Moreover, The Ritz-Carlton team was incredibly responsive and handled everything promptly, with warm and thoughtful service in every aspect. It was a very pleasant experience! I look forward to staying here again next time.
Original TextTranslation provided by Google
A‍i‍e‍n‍w‍a‍c‍h‍a‍h‍e‍t‍a‍i
February 10, 2026
This stay was absolutely wonderful. Big thanks to Eric for proactively reaching out about my check-in request, providing detailed room information, and considering my accommodation needs. He was both professional and reliable. And a huge thank you to Mandy for her meticulous and thoughtful service, as well as her professional demeanor. She made me feel right at home during my stay and showcased the Ritz's top-tier service details and professionalism – truly commendable. **Check-in:** I checked in at the Executive Lounge on the 26th floor. Mandy warmly greeted me and handled the process. I was upgraded to an executive view room, and the overall experience was quick and pleasant. **Room:** I stayed in a newly renovated room this time. For established hotels, a new room, or simply choosing a new hotel, is often the safest bet. **Other amenities:** The toiletries were Diptyque Fig, and the water was VOSS – excellent choices. Welcome fruits were provided, and turn-down service included chocolates. **Executive Lounge:** The 'five meals a day' experience was great. Ms. Mandy gave me a detailed introduction to the current dining options and recommendations, and the other service staff were also excellent. **Breakfast:** The breakfast on the 2nd floor was quite extensive. Plates were cleared quickly, and the service was fantastic. I highly recommend the Eggs Benedict and rice noodle rolls. Overall, it was an outstanding experience, distinct from my Ritz stays in other cities. The emphasis on service truly resonated with me during my time at The Ritz-Carlton, Shenzhen. I'll definitely make an effort to come back and relax here whenever I can.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 25, 2026
The front desk service was incredibly warm and welcoming. Arriving late at night, they proactively asked if I needed a quiet room and quickly arranged a high-floor room away from the elevator. Check-in was efficient and smooth, taking less than three minutes. This kind of thoughtful and professional service instantly soothed my weary travel. Definitely deserves a special commendation!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 25, 2026
First time staying at a Ritz-Carlton, and it far exceeded my expectations! The front desk was incredibly efficient and welcoming during check-in, and they proactively upgraded my room. The room itself was clean and cozy, with thoughtful touches evident everywhere. A special thank you to Dannie at the front desk for arranging a suitable room and helping me with a late check-out request. Definitely a five-star experience, I'll absolutely be back!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 19, 2026
I have to give this hotel a huge thumbs up! The environment is elegant and quiet, the decor is simple yet stylish, and the facilities are complete and well-maintained. The room hygiene is exceptional; every corner is spotless. And the service is absolutely top-notch! Jennifer has a sweet smile, is incredibly responsive to requests, and even proactively followed up on my needs. Overall, it's a perfect experience and definitely worth a visit for everyone!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 10, 2026
Extremely satisfied! They went above and beyond for my partner's birthday – helping with thoughtful decorations, baking a cake, writing a birthday card, and even assisting with bringing gifts to the hotel. The service was absolutely excellent.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 6, 2026
The hotel's design is incredibly stylish, perfect for photo ops! The smart room control system is really convenient, with a smart toilet and automatic curtains. The view from the high-rise lobby is absolutely stunning, and the afternoon tea experience was great. The facilities are new and very high-tech.
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Services & Amenities

PALETTO意大利餐厅
Open for: Brunch, Lunch, Dinner
Special dietary options: Gluten-free, Vegetarian
Business hours: [Mon - Sun] 12:00-14:30, 18:00-22:30
深圳丽思卡尔顿酒店Fix美食屋
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 08:00-20:00
星丽中餐厅
Cuisine: Cantonese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:00-14:30, 17:30-22:30
Flavorz全日制餐厅
Style: A la carte, Buffet
Cuisine: Seafood
Open for: Breakfast, Brunch, Lunch, Dinner, Cocktails
Special dietary options: Gluten-free, Vegetarian
Dining options: Reservations available
Business hours: [Mon - Sun] 06:30-10:30, 12:00-14:30, 18:00-22:00
ONYX大堂酒廊
Open for: Afternoon tea, Dinner
Special dietary options: Vegetarian
Business hours: [Tues - Sat] 20:00-01:00 the next day

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
CNY 525.00 (approx. AU$ 107.29) per person per night
Extra cot: Free
Children 3 years old and over
CNY 525.00 (approx. AU$ 107.29) per person per night

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
CNY 109.00 (approx. AU$ 22.28) per person
Children 12–17 years old
CNY 218.00 (approx. AU$ 44.55) per person
Adult
Buffet:CNY 218.00 (approx. AU$ 44.55) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the number of rooms you book. The charge is CNY 1,000.00 (approx. AU$ 204.35) per room.
Deposit Payment MethodsThis property accepts cash, credit cards and debit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2009
  • Number of Rooms: 280
Phone:+86-755-22222222
Email:rc.szxrz.reservations@ritzcarlton.com
The Ritz-Carlton, Shenzhen (Shenzhen Xinghe Lisikaerdun Jiudian) is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen's new Metro system, connecting the Hong Kong border and Shenzhen's major shopping, sightseeing and business districts. This Shenzhen hotel is a 30 minutes drive to the Shenzhen International Airport and one hour from Hong Kong International Airport. This Shenzhen hotel has various rooms, including dozens of suites that offer magnificent views of the city. Nine of the suites feature a large balcony for lounging outside. Of special note, the Presidential Suite with its grand entrance, floor-to-ceiling windows spanning two floors covering 446 square meters (4,801 square feet) of space, ensures a loft-like feeling. In addition the suite also boasts a two-story high balcony and provides a 270-degree wide scope view of the city. Dining at the hotel is an international delight. Flavorz, the all-day dining restaurant offers five live-cooking stations and showcases chefs at work. Xingli Chinese restaurant serves sumptuous Chiu Chow, Cantonese and Szechuan specialties, while Paletto Italian restaurant features fine-dining with a private room for special occasions. Using only the best ingredients, whether it's freshly brewed coffee, pastries, baked goods, salads or a variety of sandwiches, Fix Deli brings truly authentic food to Shenzhen. Occupying two floors, the Ritz-Carlton, Spa and Fitness Center is a haven designed for total relaxation and tranquility. Guests can commune with nature and enjoy sumptuous amenities, including a fully equipped gymnasium, yoga studio, outdoor swimming pool and a spa with luxuriously appointed rooms.

You might be wondering

What is the cancellation policy for The Ritz-Carlton Shenzhen?

The cancellation policy for The Ritz-Carlton Shenzhen varies depending on the type of room and booking conditions.

How much does it cost at The Ritz-Carlton Shenzhen?

Prices at The Ritz-Carlton Shenzhen change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

Does The Ritz-Carlton Shenzhen have airport transfer services?

Yes, The Ritz-Carlton Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm availability and pricing.

What are The Ritz-Carlton Shenzhen nearby landmarks?

Nearby attractions to The Ritz-Carlton Shenzhen include Shenzhen | 【MOTO Comedy】Daily from Monday to Sunday | Hilarious Stress-Relieving Premium Talk Show Gala, only 260m from your search (straight-line distance) away.

Does The Ritz-Carlton Shenzhen provide a pool?

Yes, The Ritz-Carlton Shenzhen has a swimming pool for guests.

Is there a restaurant in The Ritz-Carlton Shenzhen?

Yes, The Ritz-Carlton Shenzhen has a restaurant serving a variety of Cantonese, Seafood dishes made with fresh, high-quality ingredients.

What are check-in & check-out time at The Ritz-Carlton Shenzhen?

Check-in at The Ritz-Carlton Shenzhen starts from 15:00, and the standard check-out time is by 12:00.

Are pets welcome at The Ritz-Carlton Shenzhen?

No, pets are not welcome at The Ritz-Carlton Shenzhen.

About This Property

Nearest AirportShenzhen Intl. Airport
Distance to Airport32.89KM
Nearest Train StationFutian Railway Station
Distance to Train Station1.06KM
Nearest Metro StationConvention & Exhibition Center
Distance to Metro Station0.15KM
Average Price FromAUD1069
Hotel Star Rating5