Futian Shangri-La, Shenzhen

The location is superb, right above Futian Station, offering direct access to Hong Kong and Guangzhou South. There are also plenty of shopping malls nearby, perfect for leisure. The hotel's decor is a bit old-fashioned but well-maintained, and the bedding is comfortable. Breakfast has a limited variety, but the quality is good. The staff are proactive and helpful. My mother really liked it here, and we'll definitely consider coming back!

The room has been renovated, and the toilet upgraded to a smart one, which is quite nice. I asked the front desk for a welcome fruit platter, and they delivered it. However, there's no coffee machine, and the tea isn't very good. The price is also a few hundred more expensive than before, which makes it feel a bit overpriced.

This was my first time staying at a Shangri-La hotel, and honestly, it wasn't as good as I'd imagined. The complimentary water in the room was Ice Dew, and there were only two bottles. That's incredibly stingy. For a five-star brand hotel, you'd expect at least Nongfu Spring or Wahaha. They're cutting costs to the point of no return. The last time I encountered Ice Dew in a five-star hotel was at the Gran Meliá Xi'an, about seven or eight years ago. I also tried the hotel's spa, and the price definitely didn't match the service. The woman at the front desk was also the masseuse, and frankly, her technique was very unprofessional. I ended the session early because of it. I would absolutely never choose it again. A good spa should add value and reputation to a hotel's brand. This one felt like it was outsourced. I'm guessing they charge too much for rent, and without making a profit, they just end up trying to fleece guests. I definitely won't choose it again.

The hotel boasts an excellent location, just a stone's throw from Futian Station. The ambiance is pleasant, and the breakfast is both plentiful and delicious. Room service offers high-quality meals, and the staff are friendly and responsive.

If I had to describe the Futian Shangri-La in one sentence, the first thing that comes to mind is, 'An old Ferrari is still a Ferrari.' The sophisticated room layout, the substantial yet aesthetically pleasing soft and hard furnishings, and the incredibly solid construction quality and maintenance… all live up to the Shangri-La's prestigious reputation. However, the public areas are just decent, nothing spectacular… especially the all-day dining restaurant, which can feel a bit cramped during peak meal times.