macaoy
February 10, 2026
The staff's service attitude was really good, especially the outdoor kids' club staff, who were excellent. Breakfast was the most satisfying part. However, the mattress in the room was absolutely terrible. I've never experienced a five-star hotel mattress where the entire bed shakes when one person turns over. Considering that most guests at this hotel are likely families booking this 2-meter king-size bed, those who are light sleepers should seriously reconsider. My husband and I barely slept well.
Also, the Utopia kids' club is split into indoor and outdoor sections, and the fact that the indoor part costs extra is quite off-putting. It feels like an in-house hotel facility, yet guests have to pay an additional 200 RMB to use it. I suggest either using different names or clearly stating that the hotel room only includes access to the outdoor play facilities. In fact, the outdoor section was already great and more than sufficient; even the carousel was free, and there was a building block house. The indoor play area feels like it's purely designed to annoy guests.
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