Kempinski Hotel Shenzhen

This is an established hotel, and the facilities are great all around. They even upgraded my room during check-in. The location is excellent, and parking is very convenient. I wasn't feeling well and ordered takeout, and it was great that the robot could deliver it to my room. Many thanks to Sally for her help! I left some items behind after checking out, and Sally actively assisted in finding them. Really appreciate it!

The room was incredibly spacious and spotless, with a fantastic view. A big thank you to Flora for the complimentary room upgrade and breakfast! Even though the hotel has been open for a while, the facilities are exceptionally well-maintained. The breakfast spread was also very generous, and the location is superb, right above a bustling commercial street which is super convenient. This is definitely my top choice for business trips to Shenzhen.

The location is great. We added an extra room last minute for the night, and only a 1400+ yuan room was available, which honestly wasn't much different from the 900+ yuan room we had previously. Although it's an older hotel, the hygiene wasn't good. The room's glass looked like it had a thick film of grime, and the hangers were covered in dust – not just a light layer, but the kind that shines when you run your hand over it. The curtains were frayed, and the hairdryer's plug would easily come out if you just lifted it slightly from its outlet under the sink. Breakfast offered little variety and wasn't tasty.

I have to give a huge shout-out to Julia at Kempinski Shenzhen! Her service was incredibly thoughtful and meticulous, from guiding me through check-in to responding to all my requests. She proactively offered local sightseeing tips, showing both professionalism and a warm, personal touch that made me feel so comfortable and at ease. Highly recommend! She's definitely my top choice for my next stay!

I really can't help but leave a review. First, let's talk about the environment and facilities. This hotel, built in 2018, is now very old and poorly maintained. The baseboards are cracked, the carpets are heavily stained, and the room even had that 'musty' smell that Cantonese people call 'up' (霉味). On top of that, the air conditioning only blew cold air, no heating. They had to send a small heater to help, but it's been quite chilly in Guangdong these past few days, so it was barely a drop in the ocean. Next, the service. After getting to the room, I called the front desk for a wine glass. The front desk responded by saying I hadn't paid a deposit upon check-in and needed to pay it, and they'd bring a POS machine when they delivered the wine glasses... I was so annoyed I almost cried. It's not that I'm unwilling to pay a deposit, but they didn't ask for one when I checked in. Besides, items in the mini-bar are also chargeable, and I'd settle that upon check-out if I used them, right? Luckily, when they delivered the wine glasses, they didn't bring the POS machine, but they brought two mismatched wine glasses, which was honestly a bit comical. Finally, the concierge's service attitude was also quite subpar. When I asked him to validate my parking ticket, he acted as if I owed him something. The hotel price isn't expensive, and I guess these flaws and shortcomings are already 'priced in.' However, for a long-standing five-star hotel, it really tarnishes its brand reputation. For this price, I'd rather stay at the nearby Courtyard or pay an extra 200 RMB to stay at the Renaissance.