Grand Hyatt Shenzhen
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Grand Hyatt Shenzhen

Experience at Grand Hyatt Shenzhen, the 5-star hotel in Shenzhen. It boasts an 9.5/10 rating from 6663 guests, perfectly combining quality with excellent value. Prices begin at just AU$ 179.

Check in & Check out

From 15:00 until 12:00

Nearby Attraction

Kingkey 100: 0.81km from the hotel

Shenzhen Grand Theatre: 0.81km from the hotel

Meridian View Center: 0.61km from the hotel

Pets policy: Pets are not allowed.

Grand Hyatt Shenzhen

2026 Asia 100 - Gourmet Hotels
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We Price Match
China travel essentials
Easy to reach
English-speaking staff
Most card payments accepted
Comfy rooms
Varied breakfast
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Amenities
All amenities
Property Description
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Pleasant hotel stay with great helpful staff Kitty and Joy. Would love to return again.
Surroundings
Metro: Ludancun
(300m)
Metro: Grand Theater
(730m)
Airport: Shenzhen Bao'an International Airport
(37.6km)
Train: Shenzhen Railway Station
(1.5km)
Train: Futian Railway Station
(7.3km)
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4

Family Friendly Deluxe Room

1 King bed
60m² | Floor: 12
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Family Room (Grand Twin Bed Room + Deluxe King Bed Room)

1 Queen bed and 2 Single bed
100m² | Floor: 8-18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Interconnecting Family Room - Twin And Twin

4 Single bed
90m² | Floor: 8-13
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Cherry Maruko Deluxe Family Room

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Family Deluxe Room (Double Bed)

2 Queen bed
100m² | Floor: 5-7
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

2-bed Room With View

2 Single bed
46m² | Floor: 15-18
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Grand Deluxe Room

1 Queen bed
60m² | Floor: 5-18
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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10

Club King Room

1 Queen bed
46m² | Floor: 5-31
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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13

Grand Club Deluxe Room

1 Queen bed
60m² | Floor: 5-31
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

Grand Deluxe Family Room

1 Queen bed and 1 Single bed
60m² | Floor: 5-18
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Grand Suite

1 Queen bed
65m² | Floor: 5-31
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Grand Executive Suite

1 Queen bed
80m² | Floor: 5-25
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

One king bed view

1 Queen bed
46m² | Floor: 15-18
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

1 King Bed

1 Queen bed
46m² | Floor: 5-13
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Premier Suite

1 Queen bed
130m² | Floor: 19-25
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Grand Family Suite

1 Queen bed and 1 Single bed
90m² | Floor: 26-31
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Grand Suite · Living Grand

1 Queen bed
65m² | Floor: 5-31
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Presidential Suite

1 Queen bed
278m² | Floor: 21-22
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Family One-Bedroom Apartment

1 Queen bed
90m² | Floor: 26-31
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

Ultraman Deluxe Family Room

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Ultraman Family Suite

1 Queen bed
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Family Two-Bedroom Apartment

1 Queen bed and 2 Single bed
130m² | Floor: 26-31
Fixed window
Non-smoking
Sofa
Hair dryer
Room Details
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4

Deluxe Room - Double Occupancy

2 Single bed
60m² | Floor: 5-18
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
10

Club Twin Room

2 Single bed
46m² | Floor: 5-23
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

2 Twin Bed

2 Single bed
46m² | Floor: 5-13
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Grand Executive Suite · Living Grand

1 Queen bed
80m² | Floor: 5-25
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Guestroom

2 Single bed and 1 Queen bed
328m² | Floor: 23
Fixed window
Non-smoking
Hair dryer
Room Details
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22 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 1 month.
Average for similar properties in Shenzhen
Most Mentioned
Review summary
Powered by AI
Service Quality: The service is consistently praised, with staff members like Selina, Joy, and Vivian frequently mentioned for their professional, attentive, and warm service. The hotel staff are proactive, responsive to guest needs, and often go out of their way to enhance the guest experience.(based on 2,699 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 12, 2026
Received a call from Vivian before check-in, and Joy followed up on the entire check-in experience. The room was well-arranged, spacious, comfortable, and very clean! The hotel staff were warm and attentive, providing excellent service! We'll definitely stay here again next time.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 12, 2026
Booked three rooms at the Grand Hyatt. Joy did a fantastic job with the room arrangements, getting them all connected just as I wanted – very thoughtful! She also promptly followed up on our stay experience via WeChat. The hotel is surrounded by many shopping malls, making it perfect for business trips and entertaining clients. The environment is excellent, highly recommended!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 10, 2026
I booked a room for a guest, and Joy called them before arrival, thoughtfully asking if they needed anything prepared in advance. The room was ready early the next day, and the guest loved it. The service was excellent and very considerate! The hotel's location is superb, right near MixC and Luohu Port, making it very convenient to get around. Shopping and dining nearby were also excellent. I'd definitely recommend this place again.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 9, 2026
Ambiance: The hotel design is stylish, and the public areas are beautiful and grand. Service: Vivian proactively added me on WeChat to follow up on my stay experience, which was a great guest experience. Location: No need to say much about the location, it's in the heart of Luohu, and MixC shopping mall is right downstairs, making transportation very convenient. Cleanliness: Both the room and public areas were very clean. This was a great trip to Shenzhen, and I'll contact Vivian again next time I visit~
Original TextTranslation provided by Google
S‍h‍i‍n‍i‍n‍g‍m‍e‍n‍g‍c‍a‍o‍d‍e‍w‍e‍i‍d‍a‍o
February 11, 2026
Our family came to Shenzhen for a trip and stayed at the Grand Hyatt for a few nights! Our room was on a high floor with a great view, overlooking Luohu on one side and the mountains of Hong Kong on the other – truly picturesque! Joy provided excellent service; she knew it was my child's birthday today and thoughtfully prepared a birthday cake in advance. We had a very special and happy birthday celebration at the Grand Hyatt Shenzhen. We even exchanged WeChat details, so we'll contact her again next time we're back.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 8, 2026
Returned to Grand Hyatt again, and the room was still very well-appointed and comfortable. Joy's service was as warm, attentive, and excellent as ever. The room offers beautiful views, and the hotel's location is superb with convenient transportation. Highly recommended! Plus, there are now many new Spring Festival decorations and intangible cultural heritage lanterns downstairs, which are absolutely beautiful.
Original TextTranslation provided by Google
G‍e‍x‍n‍i‍h‍O
February 10, 2026
Even though the hotel has been open for a while, it's still pretty well-maintained. The decor is a bit dated, but it still feels cozy overall. At night, you can make the room really dark, which helps with falling asleep, and my room wasn't noisy at all. The hotel is located right above MixC Shopping Mall in Shenzhen's Luohu District, which is very convenient for anyone doing business in the area. All in all, it offers good value for money. I'd consider staying here again on my next visit.
Original TextTranslation provided by Google
S‍a‍m‍ ‍L‍i‍m‍ ‍l‍o‍v‍e‍s‍ ‍A‍m‍b‍e‍r
February 9, 2026
Great service at a good location next to mixc mall. Unfortunately the pool was closed for reno during my stay.

Services & Amenities

1881中餐厅
Cuisine: Chinese, Sichuanese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:30-14:00, 17:30-22:00
主席楼
Cuisine: Cantonese
Business hours: [Mon - Fri] 11:00-14:30, 17:30-22:00,[Sat - Sun] 10:00-14:30, 17:30-22:00
意合园·意式风味
Open for: Lunch, Dinner
Special dietary options: Gluten-free, Vegetarian
Business hours: [Mon - Sun] 11:00-22:00
糖立方
Open for: Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Fri] 11:00-21:00,[Sat - Sun] 11:00-22:00
乐厨海鲜自助餐
Cuisine: Seafood
Open for: Breakfast, Lunch, Dinner
Business hours: [Mon - Sun] 06:30-10:30, 12:00-14:30, 17:30-21:30

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 12 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese, Asian
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
CNY 109.00 (approx. AU$ 22.30) per person
Children 12–17 years old
CNY 218.00 (approx. AU$ 44.60) per person
Adult
Buffet:CNY 218.00 (approx. AU$ 44.60) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2009
  • Number of Rooms: 471
Phone:+86-755-82661234
Grand Hyatt Shenzhen is located in the heart of the Luohu district, Shenzhen’s dynamic business and entertainment area. The hotel is adjacent to the prestigious MixC Shopping Mall and only minutes away from the Luohu Border Crossing to Hong Kong. With the metro station within walking distance, city landmarks and tourist attractions are easily accessible. The hotel features 471 spacious rooms including 53 suites and 37 apartments, all with floor-to-ceiling picture windows to best capture the panoramic views of Shenzhen or the breathtaking Hong Kong mountains. Our 2,769-square-meter dedicated event space provides options for everything from a cozy party of 10 to functions for hundreds. Adhering to the catering philosophy of Hyatt, "thoughtfully sourced, carefully served," Grand Hyatt Shenzhen is truly the city’s major dining hub, offering a total of seven distinctive restaurants and a bar, including The Show Kitchen, 1881, La Terrazza, China Lodge, Belle-Vue Grill, Sugar Box, The Penthouse and The Lounge, which will meet the diversified needs of guests.

You might be wondering

What is the cancellation policy for Grand Hyatt Shenzhen?

The cancellation policy for Grand Hyatt Shenzhen varies depending on the type of room and booking conditions.

How much does it cost at Grand Hyatt Shenzhen?

Prices at Grand Hyatt Shenzhen change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

Does Grand Hyatt Shenzhen have airport transfer services?

Yes, Grand Hyatt Shenzhen offers airport transportation for guests. We recommend calling ahead to confirm availability and pricing.

What are Grand Hyatt Shenzhen nearby landmarks?

Nearby attractions to Grand Hyatt Shenzhen include Meridian View Center, only 610m from your search (straight-line distance) away.

Does Grand Hyatt Shenzhen provide a pool?

Yes, Grand Hyatt Shenzhen has a swimming pool for guests.

Does Grand Hyatt Shenzhen have breakfast?

Yes, Grand Hyatt Shenzhen have the high-rated breakfast including: Western, Chinese, Asian.

Is there a restaurant in Grand Hyatt Shenzhen?

Yes, Grand Hyatt Shenzhen has a restaurant serving a variety of Sichuanese, Chinese, Cantonese, Seafood dishes made with fresh, high-quality ingredients.

What are check-in & check-out time at Grand Hyatt Shenzhen?

Check-in at Grand Hyatt Shenzhen starts from 15:00, and the standard check-out time is by 12:00.

Are pets welcome at Grand Hyatt Shenzhen?

No, pets are not welcome at Grand Hyatt Shenzhen.

About This Property

Nearest AirportShenzhen Intl. Airport
Distance to Airport37.7KM
Nearest Train StationShenzhen Railway Station
Distance to Train Station1.55KM
Nearest Metro StationLudancun
Distance to Metro Station0.3KM
Average Price FromAUD540
Hotel Star Rating5
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