To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.6
Service8.7
Cleanliness8.7
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All reviews(525)
Positive reviews(480)
Reviews with photos/video(73)
Great value for money(35)
Large rooms(31)
Classy environment(25)
Friendly front desk staff(22)
Nice bathtub(19)
Convenient parking(19)
Perfect for business trips(8)
Stayed multiple times(6)
Negative reviews(45)
Mian ABDUR REHMAN
Executive Queen Room
Stayed in Sep 2023
Business traveler
41 review
6.0/10
Posted on Oct 13, 2023
Fulai Garden Hotel is situated at longang district neart to longhua. shenzhen north station is near too . Three to four Muslim resturants is near . All rooms are executive.
Response from Property: Dear guest: Thank you for your review! I hope you will stay in our hotel often in the future. If you have any questions during your stay, you can call the front desk and we will serve you wholeheartedly. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas of the city by taking Wuhe subway station one stop away. In addition, there are many shopping centers such as Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Donghuan Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza within 2 kilometers of the hotel for your convenience. We look forward to seeing you again! I wish you a pleasant journey!
GMac
Executive Queen Room
Stayed in Jun 2023
Family
97 review
10/10
Outstanding
Posted on Jul 17, 2023
A nice place to stay - room next to me was noisy but not too bad and we could have always asked to hotel to tell them to quieten down.
Response from Property: Thank you for your honest review! I hope you will stay in our hotel often in the future. If you have any questions during your stay, you can call the front desk and we will serve you wholeheartedly. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas of the city by taking Wuhe subway station one stop away. In addition, there are many shopping centers such as Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Donghuan Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza within 2 kilometers of the hotel to facilitate your travel. We look forward to seeing you again! I wish you a pleasant journey!
Guest User
Executive Queen Room
Stayed in Jan 2023
Business traveler
2 review
7.0/10
Posted on Mar 7, 2023
The hotel needs renovation. I could always smell the smoke, in the corridor or the room. So I suggest setting up some non-smoking rooms for the guests.
Response from Property: 尊敬的賓客:歡迎您告知我們您入住本酒店期間所遇到的具體問題,以便我們及時改進,避免再次產生此類問題。您也可以直接撥打酒店前台電話“0”。我們將竭盡全力妥善解決您入住期間所遇到的問題。酒店未能做到細緻周到的服務,是酒店的失職,非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。酒店後期也會繼續加強人手及各方面的服務和培訓,我們希望在不久的將來有機會為您奉上更好的服務。
Yezhupeter
Executive Queen Room
Stayed in Mar 2025
Solo traveler
112 review
10/10
Outstanding
Posted on Jul 1, 2025
It's a bit far from Shenzhen North Station, so it's recommended to leave early. It's an old hotel that has been renovated, but the comfort and scenery are pretty good! The laundry room is a bit difficult to find, so you can ask the service lady more often.
Original textTranslated by Google
Response from Property: Thank you for your review! We hope you'll stay with us again in the future. If you have any questions about your stay, please call the front desk and we'll be happy to assist you. The Wuhe Subway Station entrance is 1.5 kilometers away, and the Bantian North Subway Station entrance is 2 kilometers away. Wuhe Subway Station is just one stop away (Minzhi Subway Station) from the Shenzhen North Station metro hub, offering quick access to various parts of Shenzhen. Shenzhen's largest shopping mall, Yifang Tiandi, is 3 kilometers away. Within 2 kilometers of the hotel, numerous shopping malls, including Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza, are conveniently located for your convenience. We look forward to welcoming you back! Enjoy your trip!
M24814****
Executive 2-bed Room
Stayed in Jun 2025
Family
1 review
8.5/10
Very Good
Posted on Jul 5, 2025
There are too many glass mirrors in the room, which makes it feel unsafe.
Original textTranslated by Google
Response from Property: 感謝您的點評!希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台,我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口,2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站(民治地鐵站)的行程即可到達深圳的深圳北站地鐵樞紐,通過此站中轉,您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地,酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行,我們期待您再次光臨!祝您旅途愉快!
Kay Wong 17
Deluxe Suite
Stayed in Sep 2024
Traveling with friends
35 review
6.0/10
Posted on Oct 6, 2024
No air conditioning hot to sleep, should not be a problem with individual rooms, is the hotel equipment itself is very old, because I booked two rooms are no air conditioning, hot **, and TV is like this, 500 dollars a room such quality and fraud no difference, really will not come again
Original textTranslated by Google
Response from Property: Dear guests, during the National Day holiday, the weather will turn cooler and the hotel will adjust the air conditioning power in the second half of the night. If you have any needs, you can feedback to us in time and we will adjust it in time. Thank you for your review of the hotel! We sincerely regret your experience during your stay at our hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of our service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
320207****
Executive Queen Room
Stayed in Apr 2024
Business traveler
73 review
10/10
Outstanding
Posted on May 29, 2024
Very nice hotel. The guest rooms are large in space and equipped with bathtubs, which provide a relaxing atmosphere while resting; the reception at the front desk is warm and courteous, and all aspects of services are in place. The hotel is not far from Shenzhen North Railway Station. There are bus and subway stations nearby, so transportation is quite convenient. Satisfactory stay experience, good reviews.
Original textTranslated by Google
Response from Property: Dear guest: Thank you for your review! We hope you will come and stay at our hotel often in the future. If you have any questions during your stay, please call the front desk and we will serve you wholeheartedly. The entrance and exit of Wuhe Subway Station is 1.5 kilometers away from the hotel, and the entrance and exit of Sakata Subway Station is 3 kilometers away. One stop away from Wuhe Metro Station is the Shenzhen North Railway Station subway hub in Shenzhen, which provides access to all areas in the city. And within 2 kilometers of the hotel, there are many shopping malls such as Jiahua Link Commercial Plaza, Sakata Tianhong Shopping Mall, Donghuan Tianhong Shopping Mall, Zuoling Chanson Shopping Center, and Youcheng Commercial Plaza for your convenience. We look forward to your visit again! Have a nice trip!
M710089****
Deluxe Business Single Room
Stayed in Jun 2024
Business traveler
1 review
10/10
Outstanding
Posted on Jul 28, 2024
Very satisfied with the cleanliness and hygienic service.
Original textTranslated by Google
Response from Property: Dear guest: Thank you for your review! We hope you will come and stay at our hotel often in the future. If you have any questions during your stay, please call the front desk and we will serve you wholeheartedly. The entrance and exit of Wuhe Subway Station is 1.5 kilometers away from the hotel, and the entrance and exit of Sakata Subway Station is 3 kilometers away. One stop away from Wuhe Metro Station is the Shenzhen North Railway Station subway hub in Shenzhen, which provides access to all areas in the city. And within 2 kilometers of the hotel, there are many shopping malls such as Jiahua Link Commercial Plaza, Sakata Tianhong Shopping Mall, Donghuan Tianhong Shopping Mall, Zuoling Chanson Shopping Center, and Youcheng Commercial Plaza for your convenience. We look forward to your visit again! Have a nice trip!
Anonymous User
Executive 2-bed Room
Stayed in Apr 2024
Other
13 review
8.0/10
Very Good
Posted on May 4, 2024
The facilities are old and there is a steam room, but I don't know if it can be used.
Original textTranslated by Google
6/7
Response from Property: Dear guest: The hotel does not have a steam room. The steam room you mentioned is a shower room. Thank you for your review. If you have any questions during your stay, you can call the front desk and we will serve you wholeheartedly. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas in the city by taking Wuhe subway station one stop away. In addition, there are many shopping centers within 2 kilometers of the hotel, such as Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Donghuan Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, Youcheng Commercial Plaza, etc., which are convenient for your travel. We look forward to seeing you again! I wish you a pleasant journey!
M252285****
Executive Queen Room
Stayed in Jan 2024
Business traveler
7 review
8.0/10
Very Good
Posted on Feb 28, 2024
Don't be picky at this price. Business type. The room is generally OK, but the hygiene is a bit lacking.
Original textTranslated by Google
Response from Property: Dear guests: The hotel has a cleaning process and standards, and there are special personnel to check to ensure the hygiene and meet the check-in conditions. You are welcome to inform us of the specific problems you encountered during your stay in this hotel so that we can make timely improvements to avoid such problems again. You can also call the hotel front desk directly at "0". We will do our best to properly solve the problems you encountered during your stay. Please allow us to express our sincerest apologies for the hotel's failure to provide meticulous and thoughtful service. We hope to have the opportunity to provide you with better service in the near future.
M282682****
Executive Queen Room
Stayed in May 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on Jul 20, 2025
Nice environment, large room
Original textTranslated by Google
Response from Property: 感謝您的點評!希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台,我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口,2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站(民治地鐵站)的行程即可到達深圳的深圳北站地鐵樞紐,通過此站中轉,您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地,酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行,我們期待您再次光臨!祝您旅途愉快!
MonicaPCS
Executive Queen Room
Stayed in Dec 2023
Traveling with friends
5 review
10/10
Outstanding
Posted on Jan 9, 2024
The room is very clean. Although the access control is troublesome, the safety factor is very high. The king-size bed room also has a bathtub, which is very good. I will choose this hotel next time I come to Shenzhen
Original textTranslated by Google
Response from Property: Dear guest: Thank you for your review! I hope you will stay in our hotel often in the future. If you have any questions during your stay, you can call the front desk and we will serve you wholeheartedly. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas of the city by taking Wuhe subway station one stop away. In addition, there are many shopping centers such as Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Donghuan Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza within 2 kilometers of the hotel for your convenience. We look forward to seeing you again! I wish you a pleasant journey!
_M1581855****
Executive Queen Room
Stayed in Feb 2024
Business traveler
22 review
10/10
Outstanding
Posted on Mar 14, 2024
There is parking lot, good service and nice environment
Original textTranslated by Google
Response from Property: Dear guest: Thank you for your review! I hope you will stay in our hotel often in the future. If you have any questions during your stay, you can call the front desk and we will serve you wholeheartedly. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas of the city by taking Wuhe subway station one stop away. In addition, there are many shopping centers such as Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Donghuan Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza within 2 kilometers of the hotel for your convenience. We look forward to seeing you again! I wish you a pleasant journey!
Anonymous User
Executive 2-bed Room
Stayed in Apr 2024
Traveling with friends
37 review
5.0/10
Posted on May 4, 2024
The price is reasonable, there is nothing to eat around. You can only call Didi or taxi to get around. If you are looking for a hotel environment, don't choose it, you will be disappointed... The hotel quilt is very thin, different from other hotels in thickness, and the mirror is facing the bed. I dare not turn off the light to sleep all night... Although the bathroom is large, there is no dry and wet separation, and it feels very cheap everywhere!
Original textTranslated by Google
Response from Property: Dear guests, the hotel bathroom is designed with a separate bathing area, and it is separated into dry and wet areas. The hotel has winter and summer quilts. Now the summer quilts have been replaced uniformly. If you feel the need to replace, please contact our service staff. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas of the city through Wuhe subway station. And within 2 kilometers of the hotel, there are many shopping centers such as Jiahua Link Commercial Plaza, Bantian Tianhong Shopping Mall, Donghuan Tianhong Shopping Mall, Zuoling Xiangsong Shopping Mall, and Youcheng Commercial Plaza to facilitate your travel. You can also order takeout. There are many businesses around, and the delivery service is convenient and fast. Thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
M444335****
Executive 2-bed Room
Stayed in Mar 2024
Business traveler
1 review
6.0/10
Posted on Apr 12, 2024
The hotel was clean but the noise was constant. From the moment I checked in, the noise from the motor continued until I checked out. To make matters worse, there was the sound of throwing hard objects upstairs from time to time. I complained to the front desk many times to no avail. I wanted to stay for three days. Damn it, I really couldn't bear it, so I had no choice but to check out early.
Original textTranslated by Google
Response from Property: Dear guest: We are sorry to bring you a bad experience. If you have any questions during your stay, please call the hotel. We will serve you wholeheartedly and provide solutions.