I remember this hotel used to be called Greenview Jinjiang when it first opened, and everything about it, from facilities to service, was truly 5-star. Fast forward over a decade, and I'm left with a one-star review. After freshening up late at night, just as I was about to go to bed, I started hearing a rumbling noise, like a subway train, repeating every 10 seconds or so, endlessly. I called the front desk and told the staff member that I'm a light sleeper and asked him to quickly find out where the noise was coming from (by the way, I was in room 1106, so avoid it if you can). The guy called back five minutes later, saying it was from the staff elevator and that he had informed engineering to shut it off. Indeed, it quieted down for a bit. Not long after falling asleep, I was suddenly woken up by the phone ringing. I answered, but there was no one on the line. Still half-asleep, I pulled out the phone cord. I thought I could finally sleep peacefully until 8 AM, but to my dismay, the elevator noise started again at 6 AM. I called the front desk again, and it was the same staff member from the night before who answered. This time, he honestly told me that the noise issue couldn't be resolved because the elevator was too old. The problem is, I told you I'm a light sleeper! If you knew the noise couldn't be fixed, why didn't you offer me a room change? Next, I tried to negotiate with the duty manager, but there was no solution. In the end, I had to turn to the all-powerful Trip.com platform to mediate. But even mighty Trip.com couldn't get the hotel to budge. Alright, then I'll just record the actual situation on the platform to help the next guest avoid this pitfall. It's really late now; I hope I can finally get some peaceful sleep tonight!
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