To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.5
Cleanliness4.4
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All reviews(495)
Positive reviews(472)
Reviews with photos/video(160)
Convenient location(91)
Easy to get around(83)
Close to metro(50)
Many dining options(35)
Friendly front desk staff(28)
Perfect for business trips(11)
Poor air conditioning(8)
Nice sea view(5)
Negative reviews(23)
MissCGoesPlaces
Queen Room With View
Stayed in Oct 2024
Solo travellers
36 review
4.7/5
Amazing
Posted on Nov 20, 2024
It is such beautiful old-world feeling when you stay in this hotel. The setting is wonderful and makes you think of art deco design. There are lovely artifacts to look at throughout the hotel, and the room with the balcony and view that I stayed in was perfect for people watching and watching day turn to night in busy Sea World.
6/11
Response from Property: Dear guest: Thank you very much for your praise of our hotel, your affirmation and support is our biggest driving force. We sincerely invite you to choose our hotel again in the future, to experience our excellent service, wish you a happy life!
Andrew James
Deluxe Queen Room
Stayed in Oct 2024
Solo travellers
6 review
4.7/5
Amazing
Posted on Nov 4, 2024
Nice rooms, great location, decent price. Right in the middle of Shekou with many, many bars and restaurants right on your doorstep.
Response from Property: Dear guest: Thank you very much for your praise of our hotel, your affirmation and support is our biggest driving force. We sincerely invite you to choose our hotel again in the future, to experience our excellent service, wish you a happy life!
Karl
Deluxe Queen Room
Stayed in Aug 2024
Other
3 review
4.2/5
Very Good
Posted on Aug 18, 2024
Hotel is great but they need to replace the mattress in the room I stayed in since it is very worn out. Other than that everything was fine.
Response from Property: Dear customer:Thank you very much for your support of the hotel, we didn't get your full 5 points praise, our heart is still a little lost, we will strive to improve our shortcomings, improve our quality, strive for better service to bring you a more comfortable experience. Sincerely look forward to your visit again. We wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Jun 2024
Business travellers
1 review
4.2/5
Very Good
Posted on Jun 26, 2024
I love this hotel. I want visiti hi ng here again.
the reason why, the survive and hospitality were so exiting. that is the most important thing Ithsaks to visit .
Response from Property: Dear customer:Thank you very much for your support of the hotel, we didn't get your full 5 points praise, our heart is still a little lost, we will strive to improve our shortcomings, improve our quality, strive for better service to bring you a more comfortable experience. Sincerely look forward to your visit again. We wish you a happy life!
Vagner Johnny
Cozy Queen Room
Stayed in Sep 2024
Business travellers
2 review
4.5/5
Great
Posted on Sep 7, 2024
Always nice and friendly, serviceminded staff at frontdesk 👍😊
Response from Property: Dear guest: Thank you very much for your praise of our hotel, your affirmation and support is our biggest driving force. We sincerely invite you to choose our hotel again in the future, to experience our excellent service, wish you a happy life!
Yunzhi
Cozy Queen Room
Stayed in Oct 2023
Family
9 review
4.7/5
Amazing
Posted on Oct 23, 2023
The location of hotel is excellent, which is close to the shopping malls and restaurants. The hotel rooms are neat, clean and tidy. The staff are helpful and friendly.
Response from Property: Hello! Thank you very much for taking the time to share your stay with us. We are very sorry that we did not receive your five-star praise. We will work hard to improve and enhance our quality. We sincerely look forward to your stay again and wish you a happy life!
Paulo.Wu
Deluxe Queen Room
Stayed in Mar 2024
Couples
4 review
2.7/5
Posted on Mar 24, 2024
There’s alot of construction going on abd the room doesn’t have sound proof capabilities! Front desk had to register every time my gf per night even we already did on first night. I made reservations for two people clearly, but they just provided amenities for one person.
Response from Property: Dear customer! Thank you for staying in our hotel, the hotel is to check in people need to provide documents registration, if you visit also need to go to the front desk to register. We'll send toiletries.We look forward to your next visit!
Freddy
Cozy Queen Room
Stayed in Jan 2024
Solo travellers
21 review
3.5/5
Posted on Jan 29, 2024
Location : fantastic ( many restaurants )
Internet : bad
Breakfast : fair
Price : just fair
Overall : ok
Response from Property: 酒店回覆內容:您好!非常感謝您在百忙之中給我們您的入住感受,我們很難過沒能得到您的五星好評,我們會努力改進,提升我們的品質,真誠期待您再次入住體驗,祝您生活愉快
Erin
Cozy Queen Room
Stayed in Dec 2023
Solo travellers
8 review
4.2/5
Very Good
Posted on Feb 2, 2024
Good price right in the center of SeaWorld. And they have a bath which is great for a budget friendly hotel.
Response from Property: Hello! Thank you very much for taking the time to share your stay with us. We are very sorry that we did not get your five-star review. We will work hard to improve and enhance our quality. We sincerely look forward to your next stay and wish you a happy life.
Guest User
Deluxe Queen Room
Stayed in Dec 2023
Solo travellers
3 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Location is spot on for sea world. Very nice and clean room. Even have a bath which for the price is majestic. Will stay here everytime i visit shekou. 😎😎😎
Response from Property: Dear guest: Hello! Thank you for your visit, but also sincerely thank you for our love and recognition, you remember the good time here let us feel very moved, let the guests enjoy a good stay experience is our boundlessresponsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you!
Remjous Kimutai
Cozy Queen Room
Stayed in Nov 2023
Couples
7 review
3.0/5
Posted on Nov 19, 2023
The hotel has one of the Most convenient locations right at the entrance of sea world by the metro exit. The room had a dump smell emanating from the carpet.if your a couple or two people be sure to ask for an extra set of towels and slippers as only one set will be in the room.
Response from Property: Dear customer,Thank you very much for taking time out of your busy schedule to give us your stay experience. We are very sad that we could not get your five-star praise. We will try our best to improve our quality .We sincerely look forward to your stay again and wish you a happy life
Lambus
Cozy Queen Room
Stayed in Nov 2023
Family
2 review
4.7/5
Amazing
Posted on Nov 19, 2023
The hotel is in a perfect location for Sea World and is next to subway exit A. It was clean and the staff were friendly. Unfortunately we were on the second floor above a shop, and it was a bit noisy at 2am. If your in another room I’m sure it would be quieter.
Response from Property: Dear customer,Thank you very much for taking time out of your busy schedule to give us your stay experience. We are very sad that we could not get your five-star praise. We will try our best to improve our quality .We sincerely look forward to your stay again and wish you a happy life
Viktoriiaweik
Cozy Queen Room
Stayed in May 2023
Couples
7 review
4.7/5
Amazing
Posted on May 7, 2023
Staying here for the second time and it’s super good really. The most important is location! But the way how room arranged inside was also so good for such price. Even has bath
Response from Property: 尊敬的賓客:您好!非常感謝您在百忙之中給我們您的入住感受,我們很難過沒能得到您的五星好評,我們會努力改進,提升我們的品質,真誠期待您再次入住體驗,祝您生活愉快!
James Roy
Executive Queen Room
Stayed in Oct 2023
Travel with friends
5 review
3.2/5
Posted on Oct 30, 2023
Location is ideal if you are staying in the Sea World area very convenient to all the shops, restaurants and bars. Hotel signage does not say Wassim so we walked right past it the first time and then had to ask where the hotel was. It says (something? Sorry can't remember the first word) Apartments. Very convenient to the Seaworld Metro, use exit A. Check in and check out was very easy and the front desk personnel was outstanding. So why did I give Service a 2? The reason is the 3rd party security service the apartment hires is extremely rude and disrespectful. We had 5 groups stay there and each one that was a couple was questioned by security and treated the females like they were *********** being brought back to the hotel. Required them to show ID and go to the front desk before they were allowed to go to their room. Those that did not have their ID with them at that moment (Left in the room) security was very aggressive and did not want to allow them the chance to go to the room and get it then started making threats on calling the police. The hotel did apologies for the issue the next morning, but all the females felt very uncomfortable and scared. The room did not look like the photos, little musty smelling and was outdated. There was no carpet but all tile which is fine, but in the bathroom the tile was extremely slippery. The shower mat they provide to prevent slipping is very small and if you stepped off of it you were at risk of falling. The shower drain did not drain fast enough for the amount of water. The shower was not sealed properly and leaked all into the bathroom floor the caulking was old and had mold on it. The water leak made it even more of a fall hazard on that slick surface. Patio that I had was very spacious but extremely dirty. Power outlets were limited. Wardrobe did have a lot of space and there was a dresser if you need storage. If you only care about location and not any of the other items, this hotel is good enough.
Response from Property: Dear customer,Thank you very much for taking time out of your busy schedule to give us your stay experience. We are very sad that we could not get your five-star praise. We will try our best to improve our quality .We sincerely look forward to your stay again and wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Mar 2024
Travel with friends
1 review
4.5/5
Great
Posted on Mar 21, 2024
Perfect location in the heart of SheKou. Loved our stay.
Response from Property: Dear customer:Thank you very much for your support of the hotel, we didn't get your full 5 points praise, our heart is still a little lost, we will strive to improve our shortcomings, improve our quality, strive for better service to bring you a more comfortable experience. Sincerely look forward to your visit again. We wish you a happy life!