Xingnulijianzhidexingheng
November 3, 2023
Convenient location, friendly businesses
For a hotel, service is the foundation of image, the way to compete, and the source of wealth. For employees engaged in the hotel industry, it is even more important to cultivate a sense of quality service. The internship for more than a month has indeed improved our service awareness. Standing from the customer's perspective and considering the interests of the customers are the most basic requirements and the source of providing high-quality services. Spirit is seen in the details, and kindness is seen in the small things. The hotel must serve attentively, carefully observe the guests' actions, listen patiently to the guests' requests, sincerely provide sincere services, pay attention to the emotional exchanges during the service process, and create a relaxed and natural atmosphere. The atmosphere makes the guests feel that every smile, every greeting and every service of the service staff is from the heart, truly reflecting a unique kind of attention. The guests are not professionals, but free people who pursue enjoyment, and they are face-loving people with a sense of superiority. Therefore, they are often self-centered, their thinking and behavior are mostly emotional, and their evaluation of hotel services is often very subjective, that is, they judge based on their own feelings.
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