To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(3342)
Positive reviews(3293)
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Easy to get around(241)
Close to metro(132)
Friendly front desk staff(71)
Delicious breakfast(45)
Average decor(25)
Stayed multiple times(21)
Loved the massages(13)
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Negative reviews(49)
有錢四圍去
Superior Queen Room
Stayed in Nov 2024
Couples
12 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Comfortable bed and good service. The hotel location also very great.It’s in the downtown of Wuhu city. The room service is good. The welcome also make me fell backing home. It makes my business trip good and more better.
hkisfxxking
Superior Twin Room
Stayed in Sep 2024
Travel with friends
60 review
1.0/5
Posted on Oct 20, 2024
Smeely
Bad service
Bad location
No air conditioner
Not good food
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay in our hotel. The Great Wall Hotel is one of the old hotels in Shenzhen. It has always adhered to the service tenet of "service first, guests first". We are committed to providing a comfortable and warm environment for our guests, so that they can feel at home. The hotel not only offers 24-hour point-to-point service in the guest rooms, but also starts with subtle services and humanized services. For example: fast check-out service, personalized pillows, milk and snacks before bed, free ice lemon water at the front desk, umbrellas and free disposable raincoats on rainy days, etc. Our high-quality service has always been recognized and praised by the majority of guests. Maybe this time, because our hardware or service in one aspect did not meet your expectations, you were very dissatisfied. For this reason, the hotel management sincerely apologizes to you! And welcome you to come again!
Steve Tevs
Superior Queen Room
Stayed in Jun 2024
Business travellers
10 review
4.2/5
Very Good
Posted on Jul 27, 2024
During my recent stay at the Great Wall Hotel in Shenzhen, I found my experience to be quite satisfying overall. The check-in process was notably quick and efficient, allowing me to settle into my room without any delays. The hotel maintains very high cleanliness standards; both the rooms and corridors were impeccably clean and well-maintained.
The location of the hotel is perfect, making it convenient for both business and leisure travelers. It’s situated in a prime area with easy access to local attractions, dining, and transportation.
However, I did encounter an issue that was somewhat frustrating. The hotel requires a deposit of 200¥ for one night, which is quite unusual for hotels of this stature. Furthermore, there is a significant lack of clarity regarding the return of this deposit. When asked, the staff could not provide a definitive timeline, mentioning it could take anywhere from 2 to 4 weeks. This uncertainty can be quite troublesome for guests who need the funds promptly after their stay.
Despite this inconvenience, the overall experience at the Great Wall Hotel was positive. I would recommend it for the comfort and convenience it offers, but potential guests should be aware of the deposit policy.
alch
Superior Queen Room
Stayed in Jun 2024
Couples
7 review
3.2/5
Posted on Jul 15, 2024
Competitive price and good location. But the hotel is relatively old in general.
Response from Property: Dear guests, hello! First of all, thank you for choosing to stay in our hotel! We are pleased and grateful for your affirmation of our hotel services! "Smiling service, hospitality" has always been the service culture of our hotel. We hope that through our services, we can add more pleasure to your business trip. Finally, we sincerely look forward to your visit again.
AshleyKhoo
Smart Family Twin Room
Stayed in Mar 2024
Family
5 review
3.5/5
Posted on Apr 23, 2024
Location: very convenient, you may take metro line 3/9 Hongling station, Exit C2. Go out from the station turn to your left side go straight you will saw the hotel. Within walking distance.
Room & Toilet a bit old, but overall the WC is clean and staff very friendly.
They will provide welcome fruits and tongshui as well
Recommend
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay in our hotel. Thank you very much for your evaluation and affirmation of our hotel. Our hotel is located just across the street from Diwang Building, and it takes only 5 minutes to drive to Dongmen Commercial Pedestrian Street and Huaqiang North Business Pedestrian Street. It is about 50 meters away from Exit C2 of Hongling Station of Shenzhen Metro Line 3 and Line 9. Finally, we sincerely look forward to your visit again.
Guest User
Superior Queen Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Excellency in customer service! Great value. Highly recommend to anyone who’s travelling and needs first class service !
aptxnail
Superior Twin Room
Stayed in Jul 2024
Couples
33 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Clean and spacious room, friendly staff, flexible check-out time. The subway station is just nearby. Highly recommend.
BlissBliss
Superior Queen Room
Stayed in Jan 2024
Couples
25 review
5.0/5
Outstanding
Posted on Feb 24, 2024
There are many choices of restaurants in the neighborhood, very close to Hongling Station, attentive service, foot massage machines in the rooms for 20 minutes free of charge, as well as air purifying several and heating units. The most important thing is that the hotel according to the check-in time 24 hours after check-out.
Bas
Superior Twin Room
Stayed in Oct 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Super friendly staff. Excellent service, location and cleaniless.
Response from Property: 尊敬的賓客您好!首先感謝您選擇入住本酒店!您對酒店服務給予的肯定我們表示欣慰與感謝!“微笑服務,殷勤好客”一直是我店的服務文化,希望通過我們的服務,能給您的商務旅行增添更多的愉悦。最後我們衷心地期待您的再次光臨。
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Very busy area that you can find anything you need.
Guest User
Superior Queen Room
Stayed in Jul 2024
Couples
3 review
4.7/5
Amazing
Posted on Aug 14, 2024
Very well located, helpful staff. Clean n well maintained rooms
Response from Property: 尊敬的賓客您好!首先感謝您選擇入住本酒店,並感謝您給予酒店服務工作的高度評價。我們致力於為每位賓客提供舒適温馨的入住環境,讓每一位賓客有家的感覺,最後再次向您表示誠摯的感謝,並歡迎您的再次光臨!
LIAN YOUN
Superior Twin Room
Stayed in Aug 2023
Family
4 review
3.7/5
Posted on Nov 23, 2023
Nice hotel for family staying, friendly environment and lots of restaurants around.
艾lun
Superior Queen Room
Stayed in Sep 2024
Business travellers
28 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Classic oriental hotel with good seevice
davey1
Deluxe Business Queen Room
Stayed in Jan 2024
Solo travellers
11 review
4.7/5
Amazing
Posted on Mar 1, 2024
Really enjoyed this place. Many nice touches. Why can't more places have in room foot massage devices, REAL plants, gold laced robes and surprise evening snack?! Old world 5 star style for 4 star price. Also many good spas in the neighborhood. Only minor issue was front desk couldn't convert USD but other than that I really enjoyed my stay and good to come back!
Response from Property: 尊敬的賓客您好!首先感謝您選擇入住本酒店!您對酒店服務給予的肯定我們表示欣慰與感謝!“微笑服務,殷勤好客”一直是我店的服務文化,希望通過我們的服務,能給您的商務旅行增添更多的愉悦。最後我們衷心地期待您的再次光臨。