InterContinental Shijiazhuang

There were no rooms available in Shijiazhuang Wuyi Business District today, so I chose this hotel nearby. The hotel is new and nice, clean and tidy, an international brand, with complete facilities, very good 👌Good breakfast, I will come again next time! The front desk service is good. After checking the membership diamond card, I was upgraded to a suite. Thanks to Freda,

The room is very unique, with a separate cloakroom, a large bathroom, and a large room. I chose a room facing the TV tower. Everything is good. One thing to mention: the room is a bit hot, even if you can open the window, it is still hot, there is no ventilation, the air conditioner cannot be turned on for cooling, and a cooler is sent but it is still hot.

First of all, the room service is worthy of recognition. When I entered the room, I found that the quilt cover was stained. I called and quickly came up to change it. The PA sister was very polite and enthusiastic. She was well trained and in line with the old five-star hotel. Thumbs up! Secondly, the welcome snack arrangement was also quite surprising, but it was not very friendly to the weight-loss guests when it was delivered at night. Two options can be provided. Let's talk about the suggestions for improvement: 1. When booking, I left a message for a family of three. The reservation department did not inform the customer service to prepare supplies for three people in the room after the room was allocated. It was not delivered until I called the store; 2. There is no socket at the head of the bed, the USB charging head is dirty, and the double-sided tape has fallen off. Most mobile phones are no longer charging cables with this interface and cannot be used! In order to charge, I can only sit at the desk. It is recommended to replace the C-port charging socket; 3. The air conditioner in the room cannot be turned off. This may be a problem of hardware selection during decoration, but if it cannot be turned off, a comfortable room temperature should be guaranteed. I turned the air volume to the minimum and the temperature to the lowest. It was dry and uncomfortable all night, and the buzzing sound was constant during operation, affecting sleep. As a hotelier who has worked in the industry for many years, I still hope that your hotel will get better and better. By the way, the front desk service needs to be improved. It is mediocre, not enthusiastic, and has no relevant warm reminders. It is not up to standard!

Hygiene: Although InterContinental is an old brand, the rooms are very clean and tidy, which is very good~ Service: The service is very thoughtful, the hotel team is very considerate and enthusiastic, and Ms. Wei at the front desk responded very promptly, which is difficult for other hotels to do Facilities: The room facilities are very complete, the hot water is fast, and the area is large Breakfast: InterContinental's breakfast has never disappointed me. There are many types, the time is long, the taste is good, and it exceeds the five-star standard, which is a plus I would like to mention Ms. Wei at the front desk of InterContinental again. The service is really good and she is beautiful. She helped me solve many problems. I have stayed in many hotels, and the front desk of InterContinental Shijiazhuang can be ranked among the top few

The location is excellent, Wanda is next door, very convenient. Service: Rose at the front desk provided good service, and the room service was timely and in place. The details were good. Breakfast was rich in variety, 6:30-10:30, Hygiene: The room was cleaned in time, the corners were cleaned very cleanly, and the washbasin was washed thoroughly Facilities: Although the facilities are not new, they are well maintained. The bedding is very comfortable.

There was fruit next to the check-in, which was great! Later, a fruit plate was delivered. There was a cute little rabbit at the door. Jerry, the concierge, was enthusiastic, responsible and polite. He helped me deliver takeout and carry my luggage. The service was very good. There is a pedestrian street next to the hotel, with many snack bars and restaurants, which is very convenient for eating.

I haven't commented for a long time, because generally only extremely satisfied or extremely dissatisfied people will comment. Fuli InterContinental Hotel belongs to the latter, and this experience is too bad. First of all, for quiet and relatively good sleep, I booked a high-rise room. But I didn't expect that the experience that was indeed inconsistent with the InterContinental brand was experienced in Shijiazhuang Fuli InterContinental Hotel. After entering the room, it felt very hot on the sunny side, so I turned on the air conditioner as soon as possible. Because I found that only one window on the left and right sides could be opened for ventilation, I didn't pay much attention because I had things to do in the afternoon and evening. I thought that the air and room temperature would be better when I came back at night. But after coming back at night, it was a disaster... The room was opened like a steamer. After I confirmed again, the air conditioner in the room had no cold air. I called the guest room phone at around 8 pm to inquire about the situation. I was replied that the central air conditioner had no cold air, and there was no solution. Five minutes later, I called back and said that an air conditioner fan could be brought up to the room, and I agreed. It was moved up and connected in a while. The sound of the air conditioner fan was very loud. I once thought that the window was open, but after confirmation, I found that it was the sound of the air conditioner fan. I tried to take a shower and wait for three hours. My family was ready to rest... but the overall temperature hadn't dropped and I was sweating when I sat on the bed. I called again and went downstairs to the front desk to try to solve the problem. The room change I got was said that a bigger room might be cooler and it would be better if I turned off the air conditioner. In the end, because it was too late, I didn't choose to change rooms. I could only go upstairs and turn off the air conditioner first, and sleep with the window open. However, although my room was on a high floor, the viaduct next to it was very noisy at night. I slept almost intermittently that night. So I felt that after staying in so many international five-star hotels, the InterContinental Shijiazhuang actually... didn't even have air conditioning. In terms of hardware, only one window could be opened, and the linens were left outside with the threads untied... It was too bad... It was too bad...