Hotel Wing International Shimonoseki Guest Reviews
4/5
Very Good
70 Reviews
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Verified reviews
Location4.0
Amenities3.9
Service4.1
Cleanliness3.9
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All Reviews(70)
Positive reviews(66)
Reviews with photos/video(3)
Negative reviews(4)
bang
Stayed in Mar 2024
Business travellers
6 Reviews
4.0
/5
Very Good
Posted on Apr 4, 2024
It was good for my two nights.
Response from Property: Dear Guest,Thank you very much for choosing Hotel Wing International Shimonoseki from among many hotels.Thank you for taking time out of your busy schedule to provide us with your valuable feedback and evaluation.We sincerely look forward to having the opportunity to serve you again.Hotel Wing International ShimonosekiFront Desk
Muhammad Sufyan
Stayed in Mar 2024
Business travellers
1 Reviews
3.7
/5
Posted on Mar 20, 2024
I chose 3 star hotel but room is very small its my fault because I didn’t check room size before i booked
Response from Property: Dear GuestThank you very much for choosing Hotel Wing International Shimonoseki.We are very sorry to hear that your room was too small for your satisfaction.We have double and twin rooms available at a slightly higher rate, which we would be happy to consider.Thank you for taking time out of your busy schedule to provide us with your valuable feedback and evaluation.We sincerely look forward to having the opportunity to serve you again.Hotel Wing International ShimonosekiFront Desk
This is not the Hotel in the photo added. The hotel is a reasonable Japanese style business hotel. The staff were very kind and friendly and tried to help us with the booking problem cause by Trip.com. The booking agency (Trip.com) had booked us as 6 guests and charged us accordingly. We were 4 adults and one child and were overcharged by Trip.com by 1/3 of the price (about 10,000 yen). The hotel staff were helpful but they couldn't do anything as this was a mistake by the agents not the hotel. I will be contacting Trip.com to ask for a refund of the amount they charged us in error.
Response from Property: Thank you very much for staying at our hotel.We apologize for the delay in replying to you.We are very sorry that there was a mistake in the number of people who made reservations for your stay and that there was nothing we could do to help you.We are concerned that you chose our hotel for your trip to Japan, and that you may have left with a sense of disappointment.However, the only thing that we can say is that we are glad to hear that you found our staff to be friendly and helpful.Thank you so much.I will share this information with the staff who responded to you.If you have the opportunity to visit Japan again someday, I sincerely hope that this time you will have a wonderful trip.Thank you very much.Hotel Wing International Shimonoseki, Front Manager.