Extended Stay America Suites - Richmond - West End - I-64 Reviews

There are a lot of aggressive and or sketchy looking patrons/residents in and out of the hotel rooms giving off a feeling unsafe. The wifi does not work either and the front desk staff is almost never at the front.

Absolute worst service in my professional life. They failed to honor my reservation and made no effort to rectify their mistake. To make matters Extended Stay would not make any attempt to assist us in finding any rooms at suster hotels. Excuse was they gave away my room and other rooms were out of service due to roach infestation. Do not stay there under any circumstance.

Room was in disrepair and numerous bugs.

I wanted more food at breakfast.

Would love to go back

The property was in a good location. Very close to a lot of dining and shopping options. I didn’t like that the property was out dated and not well kept.

My room was in poor condition. The toilet didn’t work, not a trash can in site, and the night stand was barely in tact. Should not have been rented out in the first place.

The pee smell outside the building greets you as you park to check in. Guys smoking right next to the "thank you for not smoking within 100 ft from the main entrance " sign continues the experience. The smell of old cigarette smoke in the room is infused in the carpet. No trash can in the room or a bathroom. Had to bag my trash and take it outside. Had to come back for a checkout since there was nobody at the front desk. Liked a tall fridge, there was no oven. The cheapest price in Short Pump area and central location are the best things about this hotel.

Very dirty hotel

I was very upset staying at this property The check in experience was very bad and Unprofessional the room was very nasty and dirty hair was everywhere in the bathroom no trash cans it was just bad

Dirty bathroom. Fungus on bath tub tiles and sealant. No coffee maker, coffee available in room nor registration room. Had been given another room since the room provided had scent of cigarettes smoke.

Arrived to find there were no utensils or pots to use. Called front desk and no answer. Went to front desk and no one came out to help during a wait of 10 minutes in front of a closed circuit video which I am sure was streamed to private quarters. I booked this hotel because there was a kitchen and we ended up going to the local grocery store and buying what we needed to use it.

This property was very old and outdated. The room was dirty and the door did not seem secure. There was no privacy because the curtains did not fully close. I would’ve been better off sleeping in my car.

Had to get an additional towel only one in the room. Flood need to be cleaned with clean water - our bare feet were dirty. We found two pills on the uncleaned floor - good thing we found them before our dig did. No amenities only one small bottle of soap. Full kitchen but no utensils, plates, cups, etc. the bed is as ok No hair dryer in the room. I would not have an extended stay here only ok for one night