Hilton Sibiu

Impressive hotel in a great location near the town of Sibiu, taking a Taxi into the town was very affordable and it was a nice town to visit. The room itself was very large and while it felt a little dated was of a high quality. The lobby and surroundings of the hotel were all very impressive

Since it was the only 5 star hotel in town, we thought it can’t be that bad. Well, we were mistaken. First, the location was 5-6km out of old town, which takes you around 10-15 mins by uber to get to. Secondly, the rooms and amenities were so outdated and old, even the safe was from the 80s. The beds were squeaky and there was mold on the side of the bathtub. But last but not least, I want to emphasize on the rudeness of the hotel staff. I called for a toothbrush late in the evening and had to wait for 10 mins before someone even picked up the phone. He told me he couldn’t speak English so he put me on hold… after 3 mins someone just hung up the phone. I called back and asked why they hung up on me and the English speaking guy insisted I hung up myself and I should not be so bluntly asking him such a question. Generally the hotel is very very old and the staff super unprofessional.

Nice hotel with a very good breakfast. The staff is great.

All good

I have stayed at the hotel to explore the surrounding area including the fagaras mountains. I have been deeply pleased by the kindness of the staff. When I arrived I had a problem with my bike. They guided me to the right shop to repair it, even offered to use their tools if needed. It saved the whole trip. The barman guided me through different choices of local drinks and places to eat. The Spa was the highlight of the day when I could indulge in a well deserved massage. The place is huge and offers all kind of services (jacuzzi,sauna...). The room was spacious (I was upgraded) with a balcony. The decoration is different from what you would find in western Europe, but not that much. Obviously It matches the local taste which is good. Itwas clean, quiet, with everything working as it should. I did enjoy it. It is not in the center of the city, so you will need a car if you want to go out to visit the city.