Holiday Inn Express WASHINGTON DC N-SILVER SPRING by IHG

Pretty nice experience. Huge selection for complimentary breakfast. Rooms were clean. I left some belongings behind and they held it for me so I was able to retrieve them quickly.

At check in I was told there was no parking available and I would have to use street parking or public parking. I asked about how much that was. And was told I would have to look myself. I had booked this hotel because they said they had parking. The person then proceeded to type on her computer then said since your not satisfied with this hotel. She was canceling my reservation. I asked how they could cancel a three party booking? The manager came out pointed to a spot on his lap top that he said showed where they could do that. It was to far away for me to read. The hotel would not answer the phone for the third party company I booked it through and the manager hung up the phone on my husband. I could not recommend this hotel to anyone. They never cancelled our reservation so now the credit card company is involved.

We tried to check in we had a room booked. But they canceled the room. They how ever did not cancel our credit card. I can't recommend this hotel.

Customer Service Representative at front desk very slow, she was unhelpful, uninformed, and rude. I would never stay here again.

It's a beautiful place to stay. The staff specially, Aron and Alexeis are the company's biggest asset.

Stayed in a renovated room (renovation still happening on lower floors) which was clean, bright, with a good size fridge and microwave. Reservation, room and security staff were helpful and pleasant. Breakfast was decent but abruptly shut down at 9:30 sharp and snatched away from multiple guests standing over the buffet to get food. The lighting in the elevators was far too dark!