DoubleTree by Hilton Washington DC Silver Spring

The customer service is not ok 😕

well-managed hotel. Very comfortable to stay in this hotel

Overall this was a really great stay. Very convenient in terms of shopping, restaurants and access to the train and bus stations. All walkable. Staff is really nice, helpful and friendly.

Upon arriving had to circle around 3 times to get in the hotel it was backed out onto the road to get in. Once in we were in our room maybe 10 minutes and the fire alarm went off. Upon exiting via the stairs there was a huge roach on the stairs. It's very outdated and definitely needs an update.

Let me start by saying staff couldn’t have been friendlier they were awesome! I was disappointed with the additional fees that are not mentioned when booking on *******. Parking says $10 on here when booking but was $20 at the property also was charged over $100 more then what my booking price was…. I also basically had to break down our door to get in the room. Door was sticking and maintenance just told me to push harder. Other than that it was a clean hotel alittle noisy at times for construction but we only stayed 2 nights

The property its self was convenient to where we were going. It was easily accessible. The construction outside started early on Saturday morning. This was unexpected and something we did not plan for.

The cookie was scrumptious!!! Front desk are great breakfast was delicious. Will return once a month for my personal get away. House keeping are great.

I arrived at 3:45pm. I approached the front desk and the staff told me to please wait. I waited but the staff just looked at me so I assume they were ready to assist me. Then a staff member reiterated to please wait since there is a staff change and that check in was not until 4 pm. I let them know the website states check in is at 3. The two staff members sternly stated that the website is wrong. They then proceeded to ask me if I have a care and I responded, yes. They then stated that ******* reflects the price to be $10/ night but it really is $20/night. The over all check in process was not friendly. I cant believe I used one key dollars on this stay when the experience was not great. This was my first date night with my husband in almost a year and the staff here were not kind.

The staff at front desk was helpful in directing us to off property dining which was walkable.