Hotel Waterloo Singapore - Handwritten Collection

The room is quiet small but have a good spaces for everything the bed is comfortable they haven’t provided any bottles of water only tap water in the room. Checking time can be processed online earlier than others hotel. Im checking in at 12:00 and the luggage from airport dropped off has been sent to our room before we arrived.

Modern hotel, very close to MRT tube station, rooms small, but bright. All controlled electronically. Breakfast could be better. Overall I would definitely recommend.

Great location, and the property is clean and well maintained. The lobby is small, and the drop-off point is oddly placed. Multiple drivers couldn’t find it, which made arrival less smooth than it should be. Service is where things fell short. I arrived early and was willing to pay for early check-in, but was told nothing could be done. Fair if it’s policy, but no one attempted to help or escalate it. No manager stepped in despite repeated requests. It felt rigid and poorly handled. Extending my stay was also frustrating. I was quoted three different prices at the counter. Each time I referenced my booking app rate as a top-tier member, the price increased, supposedly due to added taxes or charges. It lacked transparency and felt disorganised. Rooms are decent for the price. Good size, clean, and consistently well maintained. Housekeeping did a solid job. Overall, the front desk experience dragged everything down. Clean rooms can only go so far when service feels this inconsistent.