Yotel Singapore Orchard Road

1. The room is very small. Not enough space to open all three suitcases in the room for three adults. 2. The hair dryer has a weak airflow. 3. The room is meant for three adults but only two sets of toothbrushes and cups were provided. 4. We put our pyjamas on the bed in the morning before we left. The cleaning staff put them on one of our suitcases messily instead of folding them or putting them in the original place. 5. The bathroom and toilet is in the same room.

Front desk can be contradicting in their communication. Came to the front desk to check in and was given option to wait for another 45 mins for a corner room on. Higher floor which I requested as I prefer quiet room to sleep in. So I waited and came back more than 45 mins later and a different front desk attended to me and gave me another room instead. Didn’t inform me if the previous room mentioned to me is ready or not or it’s been given away to another guest instead. Instead only asked me if I’m alright with a room that is not at the corner. I had to say okay cos I was areadly very tired of the waiting. Not appreciative of being asked to wait then come back and no more corner room as promised earlier with no explanation given either. It can be chaotic at the front desk as they have to attend to mostly guest wanting to collect their baggage versus those who is checking in. The number of check in computers doesn’t work as I go through the steps and there is no one around to help when I’m stuck either. But the room is great though. Very small but the interior is designed such that everything is hidden behind the wall or drawers to make use of the tight space. The view from the bathroom is priceless although one needs to draw the curtain up and down when going to the bathroom. One downside is when your next door neighbor uses the hairdryer or draws the curtain, you can hear it clearly. Other than that, sleep was good as I use a silicone ear plug. Didn’t get to have a chance to use the robot delivery sadly. Shoutout to the dining staff at 10th floor entrance when I was loitering outside out of curiousity to take a look. He was very friendly and welcoming even though it’s later in the evening. And also to the bespectacled lady staff who came into my room to top up my lotion. A warm hearty and friendly staff who lightens up my day.

Location - It's easy to locate Yotel and easy accessible by MRT Check in/out process - It was a breeze. Easy, fast and helpful staff. Cleanliness - Overall, the room was clean. However, I found some used tissues and a USB cable under the bed in the luggage storage area, which suggests that the space may have been overlooked during housekeeping. Service - I store my luggage at the reception after check out and they are super friendly to assist! Facilities - Did not have time to go to level 10 to visit. I wish there is a toilet for guests at the reception area. Room - Room is smaller than i expected. There is limited space to open up the luggage. However the bed was very comfortable, and the bedsheets were soft and pleasant to snuggle into. One area for improvement would be the toilet and shower area. I wish the glass were more heavily frosted, as it is still possible to see a fairly clear silhouette when the lights are on, whether someone is taking a shower or using the toilet. Generally it was a pleasant stay for 2 nights!