Anonymous User
December 14, 2025
1. There's basically no service to speak of. The bellhop won't help with luggage. I requested an extra comforter and found yellow stains. When I spoke to the front desk, they simply said, "Then I'll find someone to change it for you," without a single apology.
2. There's no lifeguard at the swimming pool.
3. There was noise in the room. The first time I brought it up in the morning, I was told it was normal to have wind by the river, but they would check it out. The noise was still there at night. When I asked to change rooms, they said they couldn't do it at night. I told them I had already mentioned it that morning, and then they said if I changed rooms, it would be next to a construction site and still be noisy. I pointed out they could give me a room not next to a construction site. After a long discussion, I finally got a slightly less desirable room than before, but the noise was better, though there was still some street noise.
4. The only advantage is that the subway is 200 meters away.
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