The Ritz-Carlton, Millenia Singapore

I emailed the hotel to mention it was my boyfriend's belated birthday celebration. They provided a cake, candles, and cookies for us. The hotel still feels very new. The breakfast was good, the room comfortable, and the location is excellent, very close to Marina Bay. I went for a run around the city in the morning, which was fantastic! However, one thing I feel could be better compared to other places is that the minibar isn't free; we only got plain water. It would be nice to have some mineral water, small snacks, soft drinks, or juice.

The facilities are dated, but the only upside is the location. We stayed in a large 102 sqm suite. All four meals of the day could be enjoyed at the Executive Lounge on the 32nd floor. Although the food selection wasn't extensive, the staff's work ethic was truly commendable, especially Violet and Sam. Thank you for your warm hospitality!

The location is undeniably excellent; you can walk to Marina Bay Sands and the Merlion. However, the service was the most mediocre and lackadaisical I've ever experienced at a Ritz property. I booked a twin room for my parents. The foreign guy at the front desk proactively offered us a room upgrade with a better view, but the room turned out to be a king-sized bed. We weren't informed of this beforehand, so after entering the room and finding a king bed, we had to go back to the front desk to sort it out. At the front desk, we were told there were no twin rooms available at the moment and that we should return to our room and wait. Okay, it was past 2 PM, so I understood that rooms might not be ready. After returning to our room, we received a call, urging us to stay in the king room, with the reasoning, "We've already upgraded you, so there are no twin rooms left." I replied, "Okay, I didn't ask for an upgrade. I just wanted what I originally booked. Isn't that the most basic request? Is that so hard to provide?" The person then told us it would take about 45 minutes. It was 3 PM at the time, and I said, "Fine, I'll wait!" By almost 4 PM, no one had contacted us about changing rooms, so I went downstairs again to inquire. Another front desk agent still couldn't confirm when a room would be ready and told us to go enjoy ourselves. At this point, I was furious. So, I waited for nothing earlier? My parents hadn't even unpacked their suitcases because they were waiting to change rooms, just sitting there for an hour. I ask you, is this truly the Ritz? Am I in the wrong place? This level of service and attitude is incredibly disappointing and the experience was terrible. I will absolutely never stay here again when I visit Singapore. I've seen enough construction sites 🏗️.

This is a fantastic hotel with amazing views; we even saw fireworks! Definitely worth a visit, and the service was excellent. There was no discrimination towards Chinese guests, and check-in was smooth with no communication barriers. They even gave my child a small dessert for their birthday.

The service was excellent. They confirmed our check-in details via email in advance, and since we arrived very late at night, they kindly offered a complimentary late check-out until 2 PM the next day. The breakfast selection was extensive.