Dorsett Singapore (Newly Refurbished)

Dear Hotel Management, I am writing to share feedback regarding my recent five-night stay at your hotel from 8 to 13 February 2026. I sincerely hope this feedback helps improve service quality for future guests. Firstly, during check-in, we were asked to sign a document at the reception counter. As I was unsure how the form should be completed, I politely asked whether the numbers shown were my passport or ID number and whether the information was correct before signing. Unfortunately, the receptionist responded loudly in a manner that felt unfriendly and uncomfortable. As a 77-year-old guest who sometimes has difficulty reading clearly, I was only asking for clarification. This experience was quite upsetting and has stayed with me since. Secondly, upon arrival there was no assistance with our luggage. Carrying heavy bags up the sloped entrance steps was physically difficult for me as a senior guest. During the stay, when returning from shopping with bags, there was also no assistance available at the entrance. Another point concerns the welcome infused drinking water in the lobby. It was self-service, but the jug was empty when we arrived, and afterwards we did not see it being replenished for new arriving guests. Regarding housekeeping, on one day we went out expecting the room to be cleaned, but when we returned around 4:00 pm the room was still not serviced. On another day, face towels were missing. We were told they had run out of stock and that towels would be delivered around 7:00 pm, but they only arrived after we called again at about 10:00 pm. Additionally, the in-room phone did not seem to connect properly to housekeeping or the operator, which made communication difficult. Eventually, I had to call the hotel using my mobile phone before assistance was provided. I truly respect the hospitality industry and understand that challenges can happen. However, courtesy, clear communication, and assistance — especially for senior guests — are very important. I sincerely hope the hotel will review these matters for service improvement. Thank you very much for your attention. Kind regards, Chew Swed Kiat William William.sk.chew@gmail.com

the hotel is quite cozy, located in the heart of the city and just few steps to china town. nice location!

Hotel was conveniently located right on the metro line, and walking distance to Chinatown, Neill St bars and Maxwell hawker centre. Reception staff were friendly. Rooms large and clean (much bigger than other hotels in Singapore). The staff were accommodating - holding my bags before my room was ready, assisting with early check-in, and securing a late check-out (extra fee paid of $20SGD per hour) so I could remain at the hotel and use its amenities til I left for my evening flight.