Location is good, very close to mrt and also the mall, with lots of food to choose, and convenience store and mcdonalds.
The view is good too, overlooking the whole of marina bay in the bay view rooms.
But the room is quite old style although it is refurbished a few years ago. The crucial problem is the drainage system of the bath tub and sink is quite bad, causing the water to flow away very slowly. I guess it is because the hotel is built in the 80s. Another thing is the shower and the bath tub is built in together, which is quite rare to see in hotels, esp. 5 stars ones. And there is no door in the shower/bath tub, when you showered, the water will inevitably spilt onto the floor causing it to be very slippery and dangerous. And it took many hours for the floor to dry up.
Service is so so. You have to do your own check-in using the computer counter, which is ok and common due to cut down of staff. But usually guests could not finish the check in themselves and have queries, but there is only 1 to 2 staff during peak hours, causing a long queue and it took even longer than normal check in with staff.
On top of that, I randomly found out that there was a "Clean for green" promotion, you got a $20 credit for dining/spa etc if you do not need your room to be cleaned. This is a good promotion but there is no staff to inform the guest or no notice in the room. If I were not waiting for my friend in the lobby and randomly looking at the screen, I would have missed it. In fact I would normally not require cleaning of the room during stay of consecutive nights, but due to lack of staff informing me, I ended up missing the 1st night.