Shangri-La Stays in Singapore

My daughter absolutely loved this hotel (the garden pool was a huge hit!). It truly lives up to its 'hidden oasis' vibe; even though it's right in the middle of Orchard Road, it feels so peaceful and secluded – a true urban sanctuary. Every detail in the hotel shows thoughtful design and care. The staff are incredibly friendly, and all the guests are polite and considerate. Immy, the floor attendant, was especially wonderful! She was warm and gentle, and even helped my son find his wireless earbuds that had fallen under the bed. Seeing kids from different countries playing together in the water park really gave me a 'we are the world, we are the children' moment – peace is truly beautiful 😊☮️

We booked a sea-view room, and the scenery was lovely. The facilities are a bit old, but they are well-maintained. They have a water slide and a children's pool, which the kids loved. You can also rent sand-digging tools and boats by the beach. However, check-in took quite a while, and it took ages for anyone to answer the room phone, so the service efficiency was a bit low. The breakfast was also a bit underwhelming compared to other hotels we've stayed at.

Easy process to book and hotel staff were able to help with any extras we needed. Great to have access to the main hotel although be away from it in the serviced apartments.