Grand Hotel Ortigia

This hotel is barely a three-star establishment, dated and lacking amenities like a gym and hot tub, which are all closed. They provided cheap coffee bags (pictured), but the sugar, milk, and coffee were not refilled the next day. There were no irons to borrow, and no staff to help with luggage. On my first day, I was told my triple deluxe ocean view room was sold out. I had to stay in a loft with no ocean view for one night. The next day, I was offered a double room, which wasn't the triple deluxe ocean view room I'd booked! The beach advertised on the hotel page was fake. It was 14 kilometers away, and a shabby boat ride cost 20 euros per person. I took an Uber for the half-hour drive, but ended up walking down a deserted, weed-covered path to a shabby, wild beach (pictured). The hotel said it was open until 7:00 PM, but I was kicked out at 6:30 PM and treated very rudely! The entire experience was utterly terrible!!!

Avoid this hotel. The hotel cover photo is seriously misleading. I thought the hotel didn't have a pool but had a private beach. Upon arrival, I discovered it was located at a very small, run-down beach over ten kilometers away. The hotel said a boat ride there would cost an additional 20 euros per person. Upon arrival, we found it filthy and run-down, with no ambiance and no service. The hotel said they closed at 7 p.m., but at 6:30 p.m., they rushed us, saying they had to close, otherwise we'd be relegated to a corner. The service was very poor. The soundproofing was also terrible. My room was on the second floor, directly above the third-floor restaurant and kitchen. They were drilling and renovating upstairs, and they kept moving tables and chairs around every morning starting at 7 a.m., making it incredibly noisy. I woke up early every day. After I reported this to the hotel, they offered to move me to a smaller room upstairs. That room was over 600 euros cheaper than the one I'd booked on the platform. The front desk blatantly lied to me, saying it was a better option. When I refused, they promised me they wouldn't wake me up the next day. But they continued the drilling and renovating, moving tables and chairs all morning the next day and the day after. There's a busy road right at the entrance, so there's no parking. I tipped someone to help with my luggage when I arrived, but when I left, no one was there. I had to walk all the way to the parking lot across the street, all on my own, up so many stairs. This hotel experience is terrible!

The hotel is in a good location, the decoration style is very good, the restaurant terrace has a charming view of the harbor, and dinner is a pleasure. However, the front desk was particularly irresponsible in arranging the room type when checking in. I would like to sincerely praise Ctrip for always responding to help and actively helping to solve problems, especially the customer service sister who talked to me. She is good at communication and very considerate. The platform service is becoming more and more professional and warm. I will continue to support it in the future.

Excellent location of the hotel close to all points of interest in the city

It's very good. It's an old five-star hotel. It would be better if you choose a room facing the sea. The hotel is very close to the ancient city, a five-minute walk. There is a parking lot at the door, which is very convenient.

El hotel esté ubicado en un antiguo edificio de Ortigia en un lugar muy bonito, muchas de sus habitaciones tienen vistas al mar. Necesita renovación de su decoración, que se ve un poco pasada, actualizar algunos equipos como el secador del pelo. Es miy bonita la terraza donde se sirve el desayuno, correcto y variado. En recepción alguien nos recomendó para cenar un restaurante carísimo en el puerto, Área. Pero en general fueron amables. In poco excesivo el precio, para la media general de esa zona.

老牌五星酒店，酒店裝潢極好，接待熱情親切，住宿舒適安靜，衞生間用品豐富，早餐在頂樓吃，早餐豐盛服務也親切，還有很好的朝陽和海港景色。 酒店地理位置也很好，在島入口不遠但又不嘈雜，有供自駕的停車場，打車也方便不用過多考慮進出島的堵車時間問題，島限行的時候走起來也不麻煩，靠着內海方向沒有強烈的海風，但卻有美麗的夕陽和城景 缺點： 1、酒店入口台階對於大行李旅客不太友好，門僮不在門口而在酒店大堂 2、房間略小 總評：強烈推薦

從這家五星酒店去奧提伽老城很方便，酒店服務早餐設施都非常完善，推薦