Orator Hotel Samoa

Now that we have returned home, on behalf of my family I wanted to thank you and your staff for making our stay with Orator Hotel such an enjoyable and peaceful experience. I come from well over 30 years in the customer service industry and during our stay, we noticed that your staff only displayed warm friendly smiles at all times, showed a willingness to always assist us with our luggage, directions of around the hotel, to answering any queries we had. The breakfast was always delicious, empty used plates were never left on our table for more than a few seconds, the breakfast staff were always so lovely and approachable. The establisment itself is certainly a place that gives a deep feeling of serenity and peacefulness, specifically the reception foyer was always kept clean and in order, the location of the hotel was and is perfect and safe for those who like ourselves, prefer to avoid the hustle and bustle of the township whilst still only a 5-8 minute drive away from the hub. The villa we were allocated was huge and beautiful with a great size bathroom and shower. We appreciated the cupboard and luggage storage, allowing us to still enjoy the full extent of the villa. We brought our 86 year old mom one day to have a look at the hotel and she just fell in love with the place. She managed to walk to our villa, having 4 breath stops on the way. Her amazement at the beauty of the hotel far outweighed any gripes she may have had of the distance. Your reception, porter and bar staff demonstrated consistent professionalism, caring and great team work. Thank you for the welcome beverage on our arrival and particularly for the farewell performance on our departure. We felt very special and humbled. Last but not least, my family have come away from this awesome experience that they will always remember, reminisce and talk about for many many years to come. Finally and most importantly this experience included meeting Charlotte Brunt (GM of Orator Hotel) thank you for sharing the Orator space with us all, we were elated to have met lau afioga, making our stay complete. So on that note beautiful Orator Hotel. Thank you for everything. God bless you all, may 2025 bring you prosperity, good health and happiness. Soifua manuia Margaret

Honestly this resort could've been a lot better. I'm going to give them the benefit of the doubt and just say I came at a bad time when the resort was under a lot of construction. But right when we walked in, we were greeted with a cool face towel and a lemonade drink for the heat, they had even checked us in early (we arrived 3-4 hours early) and upgraded us to the poolside room which was lovely. The front desk ladies were very helpful & polite. Only con was that they didn't have cash registers and I had to wait almost 2 days for my change, because someone with the key to the money lockbox had left for the day. Unfortunately one of the pools they had were half empty and green and filled with garbage along with debris and planks of wood lying around next to the pool which was honestly gross. The 2 pools that were actually working looked like they hadn't been cleaned or filtered in a while, regardless there were still people swimming in it which was concerning. The actual wooden planks and floorboards that we walked across to get to our rooms were flimsy, rotten and honestly ready to break. There were actually a couple spots like this in the floor that are bound to cave in sooner or later. Orator's Sunday toonai feast I must say, is honestly the best toonai buffet I've had in samoa and I've had quite a few. A lovely range of both savoury and sweet options for lunch. But the room service food we had was honestly bland and way too overpriced for the quality that it was. We had ordered the pork belly and a bacon carbonara. The pork belly was so bland and tasted as if it had just been dipped into bbq sauce and thrown onto the plate, and the carbonara pasta was honestly just cream, pasta and spam pieces which was really disappointing given that the toonai was beautiful. The rooms were simple, comfortable, spacious fridge, and small tv provided. The housekeeping did come around but it was really confusing with the times the came around, me and my partners are early risers, and our housekeeping woman only came once during our 5 day stay only to ask if we had rubbish which was odd, I had thought that they'd come everyday. In conclusion, the staff were lovely, & their toonai food was honestly amazing, but the actual facility itself just could've been better. I was lucky enough to meet the owner, lovely woman she was. But yeah all in all, my experience was decent.