Sofia Balkan Palace Reviews

The front desk staff were very helpful and friendly. The rooms were clean and hygienic, and the location in the heart of Sofia was perfect. It was a wonderful stay.

PLUMBING ISSUES & SLOW SERVICE. The building looks lovely, newly renovated and in a great location. It is walking distance to most attractions. The staff were friendly, however I did have to ask multiple times for things before they were done (e.g., asking for an iron to be sent to the room, filling up empty toiletries). The toilet water turned brown 30 minutes after flushing which indicates a plumbing issue and is unsanitary. The rest of the room was clean. And they granted our request of having our 2 rooms next to each other. Overall a 3.5-4 star hotel due to the toilet and slow service.

Great location. We booked a luxury suite, but the actual room was quite ordinary.

Very good location, huge room, and good breakfast. The only negative thing is the hotel is in critical need of more service personnel for cleaning up the rooms (according to Front Desk) and check-in had to be delayed till 15:00, not a minute earlier.

It was a really nice hotel for what we needed. Very modern and clean.

The hotel is located in the heart of the town. It took us some time to find the entrance to the hotel because of reconstruction process that is going on near the hotel. Parking area being very small was fully occupied, therefore we had to search for public parking area. The room was a little bit dark and one mirror element (part of wall decoration) was broken. Cleanness in the room and in the hallway leave much to be desired. Breakfast was very good: well organised, good service with good variety of food.

Just be sure you get renovated room, becouse old rooms is really old what i see on first floor where is gym.

Located cenyte of Sofia, and access easily to everywhere..

One of the best hotels i stayed in,very luxurious

Nice location, nice facilities.

Great location, but the service was terrible.

Very nice location. Centre of city

The hotel is beautiful, with five-star quality.

Very clean well located but the food was under my expectations