Guest User
June 26, 2023
I didn't expect much but this Ibis hotel massively avoided living up to even low expectations. Advanced rate wasn't honoured on arrival. I had an email saying there was no more to pay but the receptionist seemingly couldn't do anything about this and explained that the additional costs had already been put on our card. Then realised on looking at our invoice that we'd also been charged for 3 breakfasts when there were only 2 of us. Spoke to a different receptionist who noted this down in a book for the management. The room had clearly either not been cleaned or only had the sheets and towels replaced. There was dirt around the sink, in the shower tray and on the ladder of the bunk bed including some hairs, which fortunately, we didn't need to use. The radiator in our room had fallen off the wall and there were exposed wires - I wouldn't have felt safe staying there with children. Decided not to raise this as it was late when we arrived and our welcome experience had been so poor that we didn't have much faith anything would be resolved. Next morning, we headed down to breakfast at 9am. It was due to finish at 9:30am. There were women coming and going from the reception but no clear person working there after I'd spoken briefly to a receptionist about being overcharged. We just about managed to get a croissant each, an orange juice and a coffee - really not worth the 7,50 eur being charged and not great to basically have no choice despite arriving 30 minutes before breakfast was meant to have finished. I raised these issues via email with Accor, the day we left, and have also filled in the generic customer feedback form but have yet to receive any reply. Overall, an incredibly poor level of customer service - the lack of care for customers is blatant, it is like they've given up even trying. There are other hotels available in this area...avoid this one!